[Hiring] Operations & Program Manager @JLL

Role Description

We are seeking a highly motivated and experienced individual to join our organization as an Operations & Program Specialist within the Insights and Data Products organization. This critical role serves as the operational backbone, ensuring the seamless execution of day-to-day business operations that directly support our mission to deliver cutting-edge solutions and achieve our ambitious 2030 strategic goals. You'll provide the operational foundation that enables our product, engineering, and business teams to make informed decisions, allocate resources effectively, and maintain momentum toward our long-term vision of establishing Azara as the industry-leading AI analytics platform.

• CORE COMPETENCIES:
  • AI
  • Financial Management & Budgeting
  • Resource Allocation & Optimization
  • Business Intelligence & Reporting
  • Vendor Management
  • Strategic Planning & Execution
  • Process Improvement & Automation
  • Stakeholder Communication
  • KPI Monitoring & Performance Analysis

This role is situated in a dynamic and fast-paced product development environment, characterized by a sense of urgency and resource constraints. The person in this role must be able to be adaptable, comfortable with ambiguity, and willing to take on additional responsibilities as the need arises. This role calls for exceptional leadership, tactical & strategic thinking, strong background in the program and operations, financial acumen, and the ability to manage multiple initiatives simultaneously. Position resides within the Business Operations functional area and will report to the I&D Operations Leader.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, Information Systems, or related field
• 7+ years proven experience as Operations, Finance, or Program Manager with strong operational knowledge in product development environments
• Detail-oriented and results-driven with obsessive attention to data accuracy, continuous improvement mindset, & ability to excel under pressure in fast-paced AI/analytics environments
• Strong financial acumen including P&Ls, LBAs, ROIs, budgeting, resource allocation, & vendor/invoice management with ability to connect operational metrics to strategic goals
• Excellent analytical and problem-solving skills with data-driven decision-making approach and systems thinking for interconnected operational solutions
• Advanced communication and stakeholder management capabilities across all organizational levels, including senior executives, with both technical and non-technical audiences
• Project Management experience with Agile/sprint methodologies and proficiency in operational management software, ERP systems, and BI tools
• Commercial real estate industry experience preferred but not required

Requirements

• Leading the monthly financial submission process while implementing robust controls and governance frameworks
• Ensuring accurate tracking of resources and financial data across the organization
• Building and managing comprehensive financials for both operational and capitalizable costs, which includes developing forecasts, monitoring actuals, processing change requests, and preparing Capex charters
• Maintain ongoing financial calendars and adhere to crucial deadlines
• Regularly present financial updates to key stakeholders, providing in-depth analysis of variances & crafting compelling narratives to explain financial performance
• Assisting in creating financial models & scenario planning to support strategy
• Collaborate with procurement teams to manage vendor relationships & contracts
• Managing vendor invoices, purchase orders, and expense tracking processes
• Oversee the budget management cycle, ensuring clear communication of processes and timelines across the organization
• Developing and disseminating comprehensive budget templates, establishing and maintaining budget calendars, and implementing robust control mechanisms
• Manage the submission process, guide teams through the various stages, and ensure adherence to established protocols
• Refine approval processes, streamlining workflows, and implementing checks and balances to maintain financial integrity
• Tracking spending against budgets with variance analysis for leadership decisions
• Optimize personnel, tools, & technology utilization to maximize program delivery efficiency
• Assist in developing robust tracking systems and governance mechanisms for resource oversight
• Manage comprehensive recruitment activities, process approvals, and tracking all Insights & Data areas
• Maintain detailed tracking systems for all open positions, ensure compliance with hiring policies & procedures
• Create talent pipeline reports to inform workforce planning decisions
• Key liaison between operational needs and the BI development team
• Defining comprehensive requirements for resource & financial dashboards tailored to the specific needs of program managers, product teams, and leadership
• Facilitating the process to ensure that critical operational and financial data is readily accessible and easily interpretable
• Build and present clear and concise presentations that include data visualizations, dashboards, strategic level directions, etc.
• Audit & document current operational processes to identify where AI agents or automation can reduce manual work
• Design, build, and test AI agents/workflows that automate repetitive or rules-based tasks
• Train & support operations staff in adopting new AI-assisted workflows

Benefits

• Estimated compensation for this position: 120,000.00 – 140,000.00 CAD per year
• This range represents the estimated base salary and actual compensation may differ.
• Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
• Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process.