[Hiring] Operations Manager @Lucas Tree Experts

Role Description

Lucas Tree Experts is looking for a highly motivated, experienced, safety-focused individual to join our team as an Operations Manager in the Merrimack Valley (NH/MA). This leadership role is directly accountable for safety performance, profitability, staffing, and customer relationship management.

The ideal candidate will bring:

• 5+ years’ experience in Vegetation Management
• At least 2+ years in a supervisory or management role
• A strong commitment to workplace safety
• The ability to foster a safety-first culture across all levels of the team
• Effective leadership and communication skills with a focus on integrity, initiative, and customer service
• A self-starter with a positive attitude and willingness to go above and beyond to ensure operational success
• Proven experience in operational management leading teams of 75 people or more

Duties include, but are not limited to:

• Safety: Promote and maintain a strong safety culture. Ensure all operations align with safety regulations and best practices.
• Staffing: Recruit, train, retain, and, when necessary, manage terminations to build a skilled, safe, and productive workforce.
• Training: Provide hands-on leadership and oversight of training and employee development programs.
• Logistics: Optimize equipment usage and allocation, manage inventories, minimize downtime, and recommend equipment procurement as needed.
• Profitability: Drive operational efficiency and profitability. Prepare accurate bids for future work and develop strong customer partnerships.
• Sales & Customer Relations: Build and maintain strong customer relationships through proactive communication and service delivery.
• Budgeting & Forecasting: Develop and manage annual sales and operational budgets with detailed monthly breakdowns.
• Collaboration: Participate in regular team meetings and strategy sessions to align with broader company goals.
• Technology: Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with industry tools (telematics, satellite imagery, GPS coordination, file sharing, scheduling software, etc.).
• Planning: Balance short-term daily and weekly goals with long-term strategic planning.
• Teamwork: Lead and motivate crews, while also working cross-functionally with other departments and divisions to support company-wide success.

Qualifications

• 5+ years’ experience in Vegetation Management
• At least 2+ years in a supervisory or management role
• Strong commitment to workplace safety
• Effective leadership and communication skills
• Self-starter with a positive attitude
• Proven experience in operational management leading teams of 75 people or more

Requirements

• Clean & valid driver’s license
• NH & MA pesticide licenses
• Certified Tree Safety Professional (CTSP) certification
• Willingness and ability to obtain these certifications if not already held

Benefits

• Bonus Potential
• PTO
• Paid Holidays
• Medical, Dental, Disability and Life insurance
• 401k w/Company match
• Free & Confidential Employee Assistance Program
• Company vehicle with fuel card, computer, phone, and company credit card for expenses
• Company Management Training Program and Education Assistance Program

Company Description

We are committed to excellence, safety, and providing opportunities for growth. You will join a company that values leadership, innovation, and making a real impact on the communities we serve.