[Hiring] Operations Manager @Whip Around

Role Description

Reporting to the Director of Operations, the Operations Manager helps keep our AI tools and Customer Success systems running smoothly and efficiently. This role supports AI development and accuracy, maintains integrations and Customer Success tools, and strengthens the AI models that our teams depend on.

A key part of the role is supporting Whip Around’s AI enablement efforts for Customer Success. The Operations Manager will help identify practical opportunities for AI and automation, turn promising experiments into reliable, repeatable use cases, and embed those tools into everyday workflows.

What success looks like:

• Operational Delivery & Support
  • Manage day-to-day operations within the Customer Success tools.
  • Track and report on operational KPIs against targets set with the Director.
  • Help manage operational budgets and tools.
• AI Enablement & Use-Case Production
  • Support the rollout and adoption of AI and automation tools.
  • Help identify and prioritize practical AI use cases.
  • Take promising experiments through to reliable, repeatable use cases.
  • Deliver early, practical “quick wins” in the first few months.
  • Keep live AI tools fed with accurate, current information.
• Process Improvement & Systems
  • Map and improve core operational processes.
  • Help maintain and improve core systems (e.g., Salesforce, Hubspot).
  • Document processes, tools, and standard operating procedures.
  • Manage and monitor new system integrations for the Customer Success team.
• Data, Reporting & Stakeholder Support
  • Gather data needs from teams across the business.
  • Run regular audits of key business data.
  • Help prepare monthly and quarterly analytics for the Director.
• Collaboration & Team Support
  • Work closely with the Director of Operations and partner with other teams.
  • Bring structure, timelines, and follow-through to operational projects.
  • Provide documentation, support, and training for internal users.
• Compliance & Quality
  • Follow and help maintain responsible-use, data privacy, and quality controls.
  • Support compliance with applicable data privacy regulations.
  • Flag operational risks early and perform other duties as assigned.

Qualifications

• Customer Success Agentic Strategy & Delivery
• AI Engineering & Operations
• Salesforce & Customer Success Systems Engineering & Administration
• Professional Skills

Requirements

• Bachelor’s degree in Business Information Systems, Operations Management, Analytics, Computer Science, or a related field.
• 5+ years of hands-on experience in Salesforce administration, business systems, Customer or Revenue Operations, automation, data, or a related technical operations role.
• Demonstrated experience administering and improving production Salesforce environments.
• Experience owning or contributing substantially to system implementations.
• Hands-on experience delivering automation or AI solutions for real-world business workflows.

Benefits

• Location: Remote, with preference in US Central or Eastern time zones.
• Hours: Full-time. Occasional early or late calls to overlap with New Zealand colleagues.
• Compensation: $105K - $125K USD, depending upon experience and location.
• Unlimited PTO: Use your paid time off when you need it.
• Subsidized Healthcare: A variety of subsidized medical plans to fit your needs.
• Retirement Support: 401(k) matching to help you invest in your future.
• Family Friendly: Paid parental leave and caregiver support.
• Growth & Development: Professional development plans and resources to support continuous learning.