[Hiring] Operations Manager @Manila Recruitment

Role Description

As an Operations Manager, you will take full ownership of the day-to-day operations of the company's boutique short-term rental management and interior design business. You will be responsible for overseeing operations, managing teams, improving processes, and ensuring smooth execution across the business.

The goal of this role is to enable the founders to step away from daily operational tasks, client management, problem-solving, and follow-ups, allowing them to focus on strategic growth and business development.

This role is ideal for someone who wants to take extreme ownership, make decisions, and drive results—not just complete tasks.

Duties and Responsibilities

• Lead, manage, train, and develop a team of independent contractors consisting of the Operations Coordinators and Property Care Concierge team, and have overall accountability for cleaners, maintenance vendors, and contractors.
• Own daily operations across all properties, ensuring tasks are completed, issues are resolved, and nothing falls through the cracks.
• Remove the founders from day-to-day operations, client management, team follow-up, and recurring operational decisions.
• Hold the team accountable to clear standards, including coaching, performance improvement plans, and replacing underperformers when needed.
• Oversee property readiness, quality inspections, cleanliness, stocking, maintenance follow-up, guest materials, and listing accuracy.
• Proactively review property listings and welcome guides, photos, amenities, sleeping arrangements, rules, and descriptions for accuracy to ensure they match the real guest experience.
• Be the main point of contact for owner/client communication for day-to-day operational matters using professionalism, clarity, and appropriate boundaries.
• Oversee guest issue resolution and coach the Operations Coordinators on tone, decision-making, and service recovery.
• Lead onboarding operations for new properties from signed contract to successful launch.
• Improve SOPs, supporting technology and apps, checklists, task management, reporting, and team rhythms so the business becomes more scalable and less founder-dependent.
• Identify recurring issues, fix root causes, and continually improve the guest, owner, and team experience.
• Improve operational profitability by identifying unnecessary expenses, recurring inefficiencies, and better vendor/team structures.
• Lead strategic initiatives such as launching vendor sourcing, or tech/tool integrations.
• Support the CEO in scaling the business and onboarding team members as needed.
• Serve as a thought partner to the CEO, contributing to business planning and growth strategy.

Qualifications

• Proven experience leading operations, hospitality, property management, short-term rentals, real estate, customer service, or another service business.
• Comfortable using tools such as Hospitable, Monday.com, Turno, Google Drive, Airbnb, Vrbo, smart lock systems, and other property management platforms.
• Exceptional attention to detail and follow-through, with a strong capacity to retain information about multiple properties ensuring successful issue resolution in a timely manner.
• Strong leadership skills with the ability to create a high-performing team through coaching, delegation, holding people accountable, making tough decisions, and managing team members.
• Hospitality/customer-first mindset, ensuring our high standards are met for both guests and clients.
• Excellent written and verbal communication with clients, guests, vendors, and team members.
• Highly proactive, highly autonomous, self-directed, and able to take ownership without requiring constant supervision or hand-holding.
• Strong accountability, initiative, and the ability to identify problems and proactively implement solutions.
• Comfortable managing multiple properties, priorities, people, and deadlines at once.
• Strong operational management, problem-solving skills, and calm judgment under pressure.
• Systems-minded and process-driven, with the ability to improve processes, create meaningful operational reporting and performance metrics, and build scalable systems to support company growth.
• Able to think both strategically and operationally, provide honest feedback and operational recommendations, and protect the company's standards while leading with warmth, fairness, and backbone.
• Interested in growing alongside the company, supporting future hiring and team-building efforts, and being a strong cultural fit for a long-term leadership position.