[Hiring] Operations Lead @Johnson & Johnson Innovative Medicine

Role Description

We are looking for an Operations Lead to build, lead and develop a high-performing operations department that can efficiently support a growing portfolio of Healthcare Solutions and Professional Education events across EMEA. The role will strengthen team capabilities and ways of working needed to scale event activity while maintaining reliable, high-quality service.

• Streamline and standardise end-to-end processes.
• Allocate resources effectively.
• Create a scalable operating model that can absorb increasing event volumes.
• Balance speed and flexibility with compliance, governance, and budget requirements.

Qualifications

• Significant experience leading event operations, professional education operations, or a comparable service-delivery function in a complex, regulated environment.
• Proven ability to lead and develop teams, allocate resources effectively, and increase organisational capacity.
• Demonstrated success in streamlining and standardising processes to support growth.
• Strong judgement and composure when managing competing priorities and urgent issues.
• Strong understanding of compliance, governance, documentation, and audit-ready execution.
• Experience managing budgets, supplier performance, and delivery trade-offs.
• Strong cross-functional leadership and communication skills.
• Experience using event-management and workflow platforms; CVENT, COLADA, or Veeva Vault experience would be an advantage.
• A pragmatic, hands-on and continuous-improvement mindset.
• Fluency in English is required; German skills are beneficial.

Requirements

• Build, lead, coach and develop a high-performing operations department.
• Set priorities, allocate workload, and flex team capacity.
• Establish scalable planning, intake, and prioritisation processes.
• Ensure events are delivered consistently and efficiently.
• Own budget oversight for the department.
• Act as the senior escalation point for operational issues.
• Define and monitor service levels and operational KPIs.
• Lead continuous improvement initiatives.
• Drive effective adoption of operational systems.
• Manage and develop strategic supplier relationships.
• Partner closely with various departments to align plans.
• Provide leadership with operational updates and recommendations.

Benefits

• Annual bonus with set target depending on pay grade/location.
• Vacation days.
• Parental leave for a minimum of 12 weeks.
• Bereavement leave.
• Caregiver leave.
• Volunteer leave.
• Well-being reimbursement.
• Programs for financial, physical, and mental health.
• Service anniversary and recognition awards.
• Participation in several insurance plans for employees and eligible dependents.