[Hiring] Operations & Enablement Analyst @Ventra Health, Inc.

Role Description

The Operations & Enablement Analyst supports the design, implementation, and maintenance of standardized onboarding processes, systems, and reporting infrastructure. This role focuses on building and managing automations, dashboards, and client communication workflows across Monday.com, HubSpot, and Service Desk platforms.

The Analyst ensures smooth client experiences through accurate data management, proactive notifications, and operational visibility while supporting continuous process improvement across the onboarding function. This position acts as a critical support function to Operations & Enablement leadership, handling execution of system builds, automations, reporting, and process documentation that enable the onboarding team to operate efficiently at scale.

Essential Functions and Tasks

• Own and maintain HubSpot automation workflows, databases, and client profile data
• Build and manage Monday.com automations, workflows, and board configurations
• Develop and maintain Service Desk ticketing automations and integrations
• Troubleshoot system issues and escalate complex problems to manager
• Develop and send timely client notifications for new sales, go-live changes, ramp downs, and key milestone updates
• Develop and maintain real-time dashboards in Monday.com, HubSpot, and Service Desk
• Build reporting views for milestones, risks, capacity, project health, and delivery performance
• Distribute weekly/monthly reports and dashboards to stakeholders
• Extract and analyze onboarding data to identify trends and bottlenecks
• Assist in developing, organizing, and maintaining SOPs, playbooks, and reference materials
• Support process documentation and workflow diagramming
• Coordinate with teams to capture and document process changes
• Maintain accurate client profile data across onboarding systems and platforms
• Conduct data audits and reconciliation to ensure consistency across systems
• Identify and escalate data quality issues
• Develop, maintain, and update client-facing materials, templates, and tools for onboarding
• Ensure templates and tools are accurate, current, and reflect latest process changes
• Support creation and distribution of client enablement resources and guidance documents
• Coordinate with teams to gather feedback and incorporate updates into client materials
• Support special projects and analysis requests from the Operations & Enablement team and leadership
• Conduct root cause analysis on operational issues
• Support process improvement initiatives and efficiency testing

Qualifications

• Bachelor’s degree in a healthcare or IT-related field preferred
• Experience in healthcare access administration, medical billing operations, or healthcare IT support
• 3+ years experience in healthcare operations, onboarding, business operations, or project coordination
• 1+ years experience with workflow automation tools (Monday.com, HubSpot, Jira, Asana, or similar)
• Experience with healthcare revenue cycle, customer onboarding, or client implementation is a plus

Requirements

• Strong proficiency with Project Management, Customer Relationship Management HubSpot, and/or Ticketing System Software
• Advanced Excel skills and comfort with data analysis and reporting
• Strong attention to detail and accuracy with data and documentation
• Ability to design and build dashboards and reports for various audiences
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively across teams and manage stakeholder communications
• Problem-solving skills and ability to troubleshoot system and process issues
• Ability to work independently and manage competing priorities

Compensation

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Equal Employment Opportunity

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Statement of Accessibility

Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards.