[Hiring] Operations Coordinator @Elevate and Delegate

Role Description

• Perform high-volume data entry with exceptional accuracy.
• Speak with insurance companies to check the status of insurance claims.
• Add and update customer and job information in our CRM/Job Management System (Restoration Manager).
• Create, review, and update estimates using Xactimate.
• Track, reconcile, and maintain sales expenses.
• Maintain accurate records across multiple systems and databases.
• Review work carefully to identify and correct errors before submission.
• Organize and maintain digital files, records, and documentation.
• Handle multiple administrative tasks simultaneously while meeting deadlines.
• Follow established processes while proactively identifying opportunities for improvement.
• Communicate clearly and professionally with internal team members.
• Maintain confidentiality and handle sensitive information responsibly.
• Complete assigned tasks independently with minimal supervision.
• Learn new systems and workflows quickly.

Qualifications

• Minimum 5 years of Virtual Assistant experience, preferably supporting a US-based company.
• Proven experience in administrative support and high-volume data entry.
• Excellent written and spoken English with strong professional communication skills.
• Exceptional attention to detail with a demonstrated record of accuracy.
• Strong organizational and time management skills.
• Excellent multitasking abilities in a fast-paced environment.
• Comfortable using Microsoft Excel for tracking, reporting, and data management.
• Ability to prioritize work effectively and consistently meet deadlines.
• Self-motivated, resourceful, and capable of working independently.
• Strong problem-solving skills and ability to learn new processes quickly.
• High level of professionalism, accountability, and reliability.

Requirements

• Reliable high-speed internet connection with minimal downtime.
• Dedicated workspace suitable for full-time remote work.
• Reliable computer capable of handling multiple applications simultaneously.
• Backup internet solution.
• Ability to maintain consistent working hours with excellent attendance.

Benefits

• Client Relationship: You will be directly working with the client, communicating with them, providing services, and addressing any client-related matters independently.
• Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Application Process

• As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
• Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
• Please treat this recording as you would a real interview: Come prepared and make sure you’re clearly visible on camera.
• Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
• We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.