[Hiring] Operations Analyst @Correlation One

Role Description

The Operations Analyst (OA) collaborates with our Program Managers and assists in the management of Correlation One’s live, online training programs that can serve hundreds of students at a time. The OA works with the Business Operations and Curriculum teams, contracted instructors, and teaching assistants to complete ad hoc projects to uncover insights about our data and/or digital skills training programs.

• The ideal candidate is an excellent project manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders.
• The OA analyzes program data and provides support for live classes ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.
• The Operations Analyst is responsible for assisting the Program Manager in running a successful admissions process, which includes:
  • Application setup and launch
  • Applicant pipeline monitoring and reporting
  • Marketing initiatives
  • Q&A sessions
  • Any necessary applicant support to ensure strong enrollment
• A successful Operations Analyst is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently.
• They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale.

Qualifications

• 2+ years full-time professional experience, ideally in an operations or analytics role
• Minimum 4-year college degree or equivalent experience
• Able to communicate effectively with stakeholders in English (written and spoken)
• Experience managing cross-functional, high-impact projects with multiple stakeholders
• Exceptional written and verbal communication skills with large audiences and varying levels of English language proficiency
• Strong work ethic and the ability to work well under pressure and with minimal supervision
• Proactive approach, high attention to detail, and a quick learner
• Strong customer service ethic, with experience supporting relationships with individuals and clients
• Problem solver able to diagnose issues quickly and chooses practical next steps
• Familiarity with Google Suite and MS Office Suite, especially PowerPoint and Excel
• Familiarity with Slack and Zoom strongly preferred

Requirements

• Assist with the preparation and launch of Correlation One training programs, including:
  • Application management
  • Instructional staff hiring
  • Cross-functional team collaboration
  • Client communication
• Collaborate with the Product and Operations team to run our business operations, focusing on our data science and data analytics training programs
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner
• Perform anecdotal & statistical analysis on our collected product data to uncover actionable insights across different distribution channels, geographies, and client segments
• Support learners with kindness, empathy, and care, working with them on any technical issues and helping them address any challenges they may be facing
• Facilitate live online lecture sessions by managing the chat, coordinating with instructors and TAs, executing the defined program flow, troubleshooting common issues, and overseeing session logistics including recordings, transitions, and breaks
• Complete ad hoc projects related to our training programs
• Collaborate with the internal team to creatively assess and test new products, and build growth strategies
• Manage the live class operations on Saturdays, with a day off each week (e.g., Friday or Monday) to offset any Saturday worked

Benefits

• Insurance or subsidies based on country
• Unlimited Time Off, with a minimum time off recommendation
• Company-paid holidays
• Official company-wide holiday for the last week of the calendar year
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission

Location

• This role is remote and should be located in the MENA region compatible with the EST time zone.