[Hiring] Operations Analyst @Virtual Professional

Role Description

This is a remote position. As an Operations Analyst, you will play a crucial role in keeping reports up-to-date and maintaining the data integrity of the account. Your key responsibilities will include:

• Proactively disputing service failures
• Finding data trends and patterns
• Maintaining accurate records within our TMS and USPS Portal
• Providing insights to help leadership make data-driven decisions
• Monitoring business performance
• Ensuring Client operational goals are met

Qualifications

• 1–2 years of experience in logistics, transportation, freight brokerage, dispatching, or operations coordination
• Experience working with Transportation Management Systems (TMS) and updating customer information
• Experience processing and tracking transportation-related documentation and meeting customer deadlines
• Experience communicating with customers, suppliers, carriers, and internal teams
• Ability to identify, troubleshoot, and escalate operational issues to the appropriate team members
• Experience coordinating additional trips/loads and working with transportation systems
• Strong ability to manage multiple tasks and deadlines while maintaining accuracy
• Previous experience in customer service, preferably within the logistics or transportation industry
• Strong written and verbal communication skills in English
• Ability to work independently and proactively, identifying potential issues before they escalate
• Experience using TMS platforms, customer portals, and transportation management systems. Experience with 3G is a plus

Requirements

• 1–2 years of experience in logistics, transportation, freight brokerage, dispatching, or operations coordination
• Experience working with Transportation Management Systems (TMS) and updating customer information
• Experience processing and tracking transportation-related documentation and meeting customer deadlines
• Experience communicating with customers, suppliers, carriers, and internal teams
• Ability to identify, troubleshoot, and escalate operational issues to the appropriate team members
• Experience coordinating additional trips/loads and working with transportation systems
• Strong ability to manage multiple tasks and deadlines while maintaining accuracy
• Previous experience in customer service, preferably within the logistics or transportation industry
• Strong written and verbal communication skills in English
• Ability to work independently and proactively, identifying potential issues before they escalate
• Experience using TMS platforms, customer portals, and transportation management systems. Experience with 3G is a plus

Benefits

• Work from home
• Thursday - Monday 8:00 AM - 5:00 PM EST
• We provide you with the equipment