[Hiring] Operations & Admin Assistant @24x7 Direct

Role Description

This is a remote position. We're looking for a proactive, highly organised Operations & Admin Assistant to support sales, customer service, administration, bookkeeping, marketing, and daily business operations. This is a varied role for someone who takes initiative, stays organised, and enjoys helping a growing business run smoothly. The ideal candidate is reliable, detail-oriented, communicates clearly, asks questions when needed, and can help improve processes and systems as the business grows.

Key Responsibilities

• Manage online and email customer enquiries promptly and professionally, following each enquiry through to resolution.
• Prepare accurate customer quotations, including logistics and freight pricing, and support sales from enquiry through to order, invoicing and follow-up.
• Provide bookkeeping and financial administration in Xero, including invoicing, reconciliations, payment allocation and accounts receivable support.
• Maintain the Shopify website, Salesforce records, customer information and marketing databases.
• Assist with marketing activity across Meta, email and the website, including content creation in Canva.
• Help select, implement and improve operational systems, workflows, templates, processes and procedures.
• Maintain accurate, organized business records, including documenting and tracking sales leads, customer follow-ups and outstanding operational actions.
• Use initiative to identify improvements and undertake other sales, marketing, administrative and operational duties as the role develops.

Qualifications

• 3+ years’ experience in administration, operations, sales support, customer service, or similar roles.
• Experience with Xero/bookkeeping and preferably Shopify and Salesforce.
• Strong English communication, organisation, attention to detail, and time management.
• Proactive, reliable, and able to take ownership and manage multiple priorities.
• Experience improving systems, processes, SOPs, workflows, or reporting.
• Comfortable working across sales, marketing, logistics, CRM, and cloud-based tools.
• Experience with Canva, email marketing, or Meta campaigns is an advantage.
• Willingness to learn freight coordination and the business’s products and industries.
• High standards of confidentiality, accuracy, and responsible use of technology and AI.

Requirements

• Discipline and commitment to set working hours (strict shift times, not flexible).
• Use of time tracking software during work hours.
• Active participation in team and client calls with your camera ON.
• Consistent availability and responsiveness throughout your shift.
• Treating this as a long-term, full-time job—not a side gig or freelance task.

Benefits

• Monthly Salary: Php 35,000.
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month.
• You will be paid extra for overtime and Philippine public holidays.
• Probation: 6 months, and after Probation 10 days of annual leave credits, 5 days of sick leave.
• HMO offered after 6-month probation.
• Eligible for 13th Month Pay after 30 days.
• Annual Salary Review.
• Laptop provided after 30 days.
• Permanent work-from-home role. You will have to use your own internet.
• SHIFT TIMES: 9:00 AM to 6:00 PM Philippine time, Monday to Friday.