[Hiring] Operational Controls Lead @Griffin

Role Description

We're looking for someone to become the person who tells us, with confidence, whether our operations are actually working the way we think they are. You'll build and run our first-line controls programme from the ground up, working across deeply technical specialists and senior stakeholders alike. As Griffin scales, our control framework has to scale with it. You'll be central to making that happen, turning quality controls and assurance into a genuine source of confidence for the business.

What success looks like

• Built meaningful relationships across every corner of Griffin, from operations teams to second line risk and compliance.
• Helped stand up our controls capabilities from scratch.
• Taken full ownership of the RCSA process for the Service guild.
• Developed the QA/QC testing frameworks and MI that help leadership see exactly where our controls are strong and where they need attention.

To do this you'll own

• Quality assurance reviews and quality control testing across operations, ensuring processes are executed accurately and in line with approved procedures.
• Sample-based testing and control checks, identifying errors, control gaps, exceptions, and potential operational risks.
• Corrective action and remediation plans, working with operations teams to close out issues within agreed timelines.
• The Service guild controls attestation framework, and support risk owners in first-line RCSA exercises.
• QA/QC testing frameworks, control checklists, sampling methodologies, and quality standards.
• Regular QA/QC reporting and MI, feeding into Griffin-wide operational risk reporting.
• Coordination of internal audit, external audit, compliance, risk, and regulatory reviews, providing evidence of operational controls and remediation.

Qualifications

• Strong experience in Operations QA/QC, control testing, transaction testing, or operational risk management within a bank or financial institution.
• Experience reviewing operational processes and identifying errors, exceptions, control weaknesses, and process gaps.
• Experience making recommendations to strengthen controls.
• Strong analytical and MI/data analysis skills, with experience producing QA/QC reports, dashboards, and trend analysis.
• The ability to challenge Operations constructively and operate with an independent control mindset.
• A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability.

Benefits

• Salary: £50-60k (DOE).
• Remote-first flexibility: Work from anywhere in the UK.
• Work from abroad: Up to 20 days a year.
• Time off: 25 days’ holiday, bank holidays and a winter break (we shut down between Christmas and New Year).
• Share options: Own a part of what we’re building together.
• Pension: Auto-enrolment into our Penfold scheme.
• Insurance: Private medical with Bupa (including family cover) and life insurance with AIG.
• Wellbeing: 1:1 coaching and therapy session available through Oliva.
• Family leave: Enhanced parental leave with up to 6 months on full pay after two years’ service.
• AI tools: Everyone has a Claude subscription on us and access to other premium tools.
• Your setup: We’ll support you in creating a comfortable and effective WFH environment.