[Hiring] NET+ Operations Manager @Internet 2

Role Description

The NET+ Operations Manager plays an important operational role within the NET+ Cloud Services division, ensuring that NET+'s programs, communities, and services are well supported and continuously improving. This position operates within Internet2’s NET+ program, which supports nearly 600 research and higher education institutions in managing risk and maximizing opportunities when adopting critical cloud and emerging technologies. The NET+ Operations Manager will coordinate program operations across the full NET+ service lifecycle, from subscriber-facing events and technical programs to digital knowledge assets and community intelligence. This role requires an organized, adaptable professional who can manage multiple workstreams simultaneously, communicate effectively across technical and non-technical audiences, and keep the division’s operational infrastructure running smoothly.

Key Responsibilities

• Community Program Operations (60%)
  • Serve as the operational backbone for NET+’s subscriber-facing programs and technical engagements.
  • Lead program-focused logistics activities for 20+ quarterly subscriber-only briefings.
  • Support operational coordination for technical programs and quarterly briefings.
  • Analyze engagement and participation data across programs and platforms.
  • Develop and maintain program calendars, run-of-show documentation, and operational playbooks.
  • Coordinate production of program collateral and support materials for in-person conferences and events.
  • Track program participation, engagement patterns, and operational metrics.
• Content & Knowledge Operations (40%)
  • Own the operational integrity of NET+’s digital content ecosystem.
  • Manage and continuously improve the NET+ web presence.
  • Maintain and evolve the NET+ community-facing Confluence wiki.
  • Own the preservation and quality of the NET+ presentation library.
  • Draft content across multiple platforms for the NET+ and R&E community consumption.
  • Collaborate with internal teams for web analytics monitoring and digital experience optimization.
  • Apply AI-powered tools and emerging content technologies.
  • Ensure divisional activities are well-aligned with organization-wide communications.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field (or equivalent combination of education and experience).
• 5+ years of experience in program operations, community engagement, or a related role.
• Strong written communication skills with experience creating content for different audiences.
• Experience managing web content, wikis, or knowledge libraries/databases.
• Experience working with data — participation/engagement metrics, pattern recognition, and actionable insights.
• Experience with AI tools to improve content quality and operational efficiency.
• Comfortable in a remote-first, meeting-intensive environment.

Preferred Qualifications

• Experience within higher education, nonprofit, or technology sectors.
• Collaborative by nature and effective in cross-functional environments.
• Genuine interest in how information is organized and found.
• Demonstrated ability to manage multiple concurrent projects independently.
• Hands-on experience with platforms for organizing information architecture.
• A foundational understanding of Cloud technologies (IaaS/SaaS).

Location

Remote; candidates in the Washington, DC metro area are preferred.

Benefits

• Medical, dental, life, vision, and disability insurances.
• Health spending account program.
• Sick time and vacation time.
• Tax deferred retirement plan.

Expected Hiring Range

$85,000 - $95,700. Starting salary may vary based on relevant experience.

Pay Grade

B-6. For pay transparency purposes, the full salary range is: $85,000 (Entry Point) - $127,500 (Max Point).

Company Description

Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.