[Hiring] National Director of Operations @JobTracks

Role Description

We are seeking a dynamic and visionary leader with a strong grasp of our industry to join the company quickly becoming a national leader in the real estate and settlement services industries. Ownership mentality and strategic leadership are imperative, as we are looking for the next generation of leadership who will own the role and mentor the team. Work remotely and travel when necessary, while proudly representing the company in the real estate community.

Qualifications

• Multiple state title licenses. Hold active title insurance licenses in multiple states.
• Deep technical title knowledge. Understand title searches, commitments, exceptions, liens, curative work, underwriting requirements, settlement, escrow, disbursement, recording, and policy issuance.
• Proven leadership of title and escrow operations across multiple offices or states.
• Strong working knowledge of Qualia and experience implementing repeatable workflows, training programs, and operating procedures.
• Experience with agency licensing, underwriter relationships and appointments, new office launches, escrow controls, and reconciliations.
• Clear communication, sound judgment, disciplined follow-through, and the ability to resolve technical and service issues under deadline pressure.
• Experience with broker or builder joint ventures is preferred.

Requirements

• Lead the title team. Manage regional leaders, team leads, processors, closers, and support staff.
• Build staffing and coverage. Coordinate recruiting, onboarding, Qualia training, and applicable licenses and certifications.
• Launch new joint ventures. Drive operational launch checklists through completion.
• Maintain file quality and service. Oversee the workflow from order intake through closing and post-closing.
• Own systems and procedures. Oversee Qualia configuration, agency information, fee schedules, templates, integrations, and operating playbooks.
• Protect escrow funds and enforce controls. Oversee reconciliation processes, banking permissions, wire security, underwriter requirements, and company best practices.
• Maintain partner relationships. Communicate with broker and builder partners about operational performance and service concerns.
• Control costs and report results. Monitor staffing capacity, turnaround times, errors, service quality, and operating expenses.

Benefits

• Excellent compensation package.

Performance Expectations

• New locations launch on schedule with required approvals, systems, staffing, and controls in place.
• Files close accurately and on time, with prompt resolution of errors, exceptions, and partner concerns.
• Each office has trained backup coverage and leaders who can manage routine operations independently.
• Recurring issues are corrected through better processes, training, and accountability.
• Leadership receives timely reporting on service, capacity, operational risks, and costs.

Working Relationships

• Partner with growth and JV leadership on service, retention, and operational readiness.
• Sales capture and local JV marketing are assigned to growth and JV leadership.