[Hiring] MSO Operations Associate @Counterpart Health

Role Description

The MSO Operations Associate plays a foundational role in keeping the team running efficiently. This role owns a defined set of operational responsibilities — including claims tracking, provider activation support, and reporting — so that field-based teams can stay focused on high-value provider relationships and Clover Assistant adoption.

• Serve as a resource and support for team members navigating operational workflows.
• Monitor and track Payment Exception status, staying current on open items including PE, UST/config, and Tier 3 matters.
• Attend recurring claims status meetings and ensure timely follow-up on action items.
• Execute Contract Signature Workflow, including Medication Adherence (Docusign/bilateral, CAQH checks and preparation for Network Operations handoff).
• Qualify Growth Leads received through various channels (website, direct, Salesforce, etc.).
• Monitor and track Contract Signature-to-Activation workflows, staying current on open items including Network Operations Credentialing Team, UST/config, and Tier 3 matters.
• Route and triage escalations from field teams to the appropriate internal stakeholders.
• Support provider activation workflows, including intake tracking, documentation readiness, and coordination of go-live steps.
• Monitor the progress of Clover Home Care (CHC) referrals and other onboarding milestones, flagging delays proactively.
• Update MSO reporting sources on a regular cadence, ensuring accuracy and timely completion by deadlines.
• Maintain dashboards and tracking tools that support visibility into team performance.
• Attend routine and ad-hoc operational meetings as required; other duties as assigned.
• Facilitate document management, storage and maintenance.

Qualifications

• Experience in an administrative or operational support role, preferably within a healthcare or managed care setting.
• Highly organized with strong time-management skills and the ability to manage multiple active workflows simultaneously.
• Excellent attention to detail — particularly for claims tracking, reporting accuracy, and documentation completeness.
• Proficient with tools for updating metrics and generating reports (Google Sheets, SharePoint, CRM systems, etc.).
• A general understanding of healthcare concepts, including HEDIS, claims processing, EHRs, medical billing and coding, reimbursement models, and Medicare/Medicare Advantage (preferred).
• Proactive, self-motivated team player who follows through with minimal supervision.
• Clear communicator who collaborates well across internal teams.

Benefits

• Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!

Company Description

In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives.