[Hiring] Manager Service Delivery @Gainwell Technologies LLC

Role Description

As a Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

• Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule.
• Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements.
• Navigate complex relationships between delivery and client groups to ensure stronger client relationships.
• Create more satisfied clients by identifying service improvements.
• Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts.
• Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products.

Qualifications

• Five (5) years or more leadership or supervisory experience in support services, project leadership or program management in the technology industry.
• Working understanding of healthcare technology industry and products.
• Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members.
• Skilled in managing projects, financial budgets, and forecasting.
• Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly solve problems and roadblocks to ensure on-time delivery.

Requirements

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The use of AI during interviews is prohibited.
• This position will remain posted to take applications until July 17, 2026.

Benefits

• The pay range for this position is $81,100.00 - $115,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.