[Hiring] Manager, Referral Partner Operations @TopDog Law

Role Description

In this role, you will be responsible for:

• Own Data Integrity
  • Ensure lead and case data from external partners is processed accurately and on time across all systems.
  • Identify and resolve discrepancies before they impact downstream reporting or decision-making.
  • Build and maintain quality control standards that the team executes consistently.
  • Become the internal subject matter expert on how partner data flows — the person everyone calls when something does not add up.
• Own Partner Operational Support
  • Serve as the operational point of contact for assigned referral partners — managing inbound requests, system updates, client inquiries from intake, and anything that just needs to get done.
  • Ensure each specialist on your team owns a defined portfolio of partner accounts and is the consistent, reliable contact for those partners’ day-to-day operational needs.
• Lead the Team
  • Set clear KPIs for every person, accuracy rate, processing volume, cycle time, response time — and hold the team to them.
  • Coach consistently, give direct feedback, and develop your people in real time — not just at review time.
  • Be a player-coach when needed, willing to carry accounts or get into the work alongside the team, not just manage from above.
  • Evaluate team structure as the function evolves and make clear recommendations on future hiring needs.
• Communicate and Solve Problems
  • Lead with the headline in every communication — situation, what it means, what needs to happen.
  • Use data to back your positions; when you identify a problem or propose a solution, you show your work.
  • Take action when async isn’t working; schedule the call, get the people in a room, and close it.
  • Work directly with IT, Account Managers, Data, and Finance to resolve issues and drive continuous improvement.
  • Get external partners to give you what you need through clear asks, persistence, and the ability to explain why it matters to them.
  • Identify opportunities to improve systems, processes, or outcomes—not just following existing playbooks.

At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.

Qualifications

• 3–5 years in operations, data reconciliation, or a role where data accuracy and partner-facing coordination were core responsibilities.
• Experience managing a team, setting KPIs, running accountability conversations, developing people.
• Strong analytical skills, comfortable building and auditing data in spreadsheets, identifying patterns, and explaining findings clearly.
• Proficiency in CRM or case management systems; you learn new tools quickly and work across systems without friction.
• Crisp, headline-first communicator, written and verbal, with data to support every position you take.
• Proven ability to drive problems to resolution across teams and with external partners, without formal authority.
• Strong communication skills—written and verbal.
• Ability to think critically, prioritize effectively, and execute with speed.

Requirements

• Experience managing partner or vendor relationships where data handoffs required active coordination.
• Background in legal, financial services, or a similar environment.
• Exposure to process improvement or systems optimization initiatives.
• Experience in a fast-growing or high-volume environment.
• Comfort with ambiguity and evolving systems.
• Experience in legal, professional services, or client-centric organizations.

Benefits

• Real growth: As the firm grows, so do opportunities for advancement and leadership.
• High standards, real support: Clear expectations, coaching, and accountability.
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity.
• Meaningful work: Helping people through some of the hardest moments of their lives.