[Hiring] Manager on Duty @TaskUs

Role Description

Serve as the primary operations leader and escalation point for high-priority safety and operational issues. Make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public. Resolve complex situations under pressure by balancing risk, safety, and operational continuity.

• Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity.
• Act as the "single source of truth," providing authoritative updates and clear communication to executive stakeholders.
• Lead Operations teams in the swift execution of escalation pathways and response plans.
• Collaborate in structured post-incident reviews, capturing root causes, corrective actions, and lessons learned.
• Translate findings into updated policies, workflows, and playbooks that strengthen future responses.
• Proactively identify recurring trends and propose improvements to operational systems and processes.
• Lead daily shift and weekly reporting for notable and significant events, ensuring appropriate follow-up.
• Provide feedback to product/quality teams and consult on technical decisions by analyzing trade-offs, understanding alternative risks, and benefits.
• Standardize escalation frameworks and decision playbooks to ensure consistency across all markets and partners.
• Maintain in-house technical knowledge retention and ensure strict compliance with safety and regulatory standards.
• Coordinate product releases with vendor teams, managing change management and performance tracking for new capabilities.
• Model composure and decisive leadership while managing high-pressure, critical incidents.
• Champion a culture of safety and accountability across internal teams and vendor partners.
• Serve as a trusted advisor to leadership and a mentor to frontline teams during and after escalations.

Qualifications

• Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure.
• Experience with workflow management tools, escalation systems, and knowledge management practices.
• Proficiency in operating communication and a variety of SW tools and emergency response protocols and interpreting large sets of data to extract trends and analysis.
• Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex incidents.
• Exceptional verbal and written skills, with the ability to provide authoritative direction to cross-functional teams and deliver concise briefings to executive leadership.
• Willing and able to work rotating shifts, including nights, weekends, and holidays, to ensure 24/7 coverage to support the operations.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off including vacation, sick leave, and holidays.

Application Window

This position is expected to remain open until 01-12-2027. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/