[Hiring] Manager of Service Operations Support @HealthEquity

Role Description

The Mgr Service Ops Support is responsible for the overall direction and management of assigned operational functions for the Operations Team. This includes planning, developing, and managing aspects of the organization’s operations programs and processes. In unison with senior leadership, the manager will help create the strategic vision and goals for their teams.

• Manages and carries out personnel actions for direct reports, including hiring, scheduling, training, evaluating, coaching, and managing performance.
• Makes salary, merit, or other compensation recommendations for the team of direct reports.
• Takes corrective or disciplinary action as appropriate.
• Handles or performs special projects as requested by senior leadership or clients.
• Works with communications, marketing, legal, compliance, product, finance, client, and member services to improve processes and tasks.
• Participates in local associations and networking opportunities to stay abreast of industry trends and best practices.
• Ensures the security of operational areas, protecting documents and materials according to department procedures.
• Leads regular staff meetings to maintain a high and visible presence with the team.
• Communicates quality standards, operational processes, policies, procedures, and review mechanisms.
• Works with division leadership, product, finance, vendor management, and directly with vendors to ensure operational needs are met.
• Regularly reviews the progress and quality level of services provided, ensuring client and participant needs are addressed.
• Directs meetings to address escalated issues and resolve problem accounts.
• Provides weekly updates and monthly summary reports to department leadership.
• Maintains awareness and currency within the employee benefits industry and the related regulatory environment.
• Implements and maintains operational controls to ensure the security and confidentiality of client/participant information.
• Reports and acts upon any suspected unethical, fraudulent, or unlawful acts or practices.

Qualifications

• Bachelor's degree in business management or related field preferred.
• 7+ years of experience with account management, financial management, project management, client services, or managing operations.
• 1+ years of team leadership experience.

Requirements

• Knowledge and understanding of consumer-directed benefits.
• Strong customer service orientation and skills.
• Excellent planning, time management, and organizational skills.
• Ability to handle multiple projects using independent judgment and discretion.
• Excellent problem-solving and coordination skills.
• Strong verbal and written communication skills.
• Good analytical skills and ability to make effective judgments.
• Attention to detail and strong math aptitude.
• Ability to instigate and manage comprehensive policies and programs.
• Familiarity with technologies related to efficient data entry and OCR data capture.
• Ability to maintain the confidence of sensitive information.
• Ability to work with people of diverse backgrounds and at all organizational levels.

Benefits

• Medical, dental, and vision coverage.
• HSA contribution and match.
• Dependent care FSA match.
• Uncapped paid time off.
• Paid parental leave.
• 401(k) match.
• Personal and healthcare financial literacy programs.
• Ongoing education & tuition assistance.
• Gym and fitness reimbursement.
• Wellness program incentives.