[Hiring] Manager, IT & Managed Services @Andar Software

Role Description

The Manager, IT Managed Services leads Andar Software's IT Managed Services team and owns the reliability, security, and growth of our infrastructure — both the Private Cloud environment that runs our internal systems and the Cloud Hosting & IT Managed Services we deliver to customers across Canada and the United States.

This is a hands-on, player-coach role:

• Lead and grow a small team of systems/DevOps engineers while staying close to the infrastructure.
• Direct Andar's migration off its own private hosting infrastructure onto AWS.
• Build the team and processes needed to support that platform as the company scales.
• Support Andar's growing AI capabilities.

Reporting to the Director, Software Engineering & AI, you will partner closely with:

• Governance, Risk & Compliance team on security and compliance requirements.
• Product Development on the roadmap for infrastructure that supports our software — including AI-powered features.

Strong leadership, technical depth, and communication skills are essential — you'll be equally comfortable setting technical direction, coaching engineers, and rolling up your sleeves when needed.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field — or equivalent work experience.
• 7+ years of experience in infrastructure/systems engineering roles, including 2+ years in a formal people-management or team-lead capacity.
• Hands-on experience designing, implementing, and migrating cloud/virtualization platforms — direct experience migrating on-premises or private-cloud infrastructure to AWS strongly preferred.
• Strong knowledge of Windows Server administration, networking fundamentals, and enterprise backup/disaster recovery practices.
• Experience managing IT Managed Services or MSP-style service delivery, including SLA ownership.
• Hands-on experience applying SRE/DevOps practices to production operations, including observability, incident response, and reliability targets (SLIs/SLOs).
• Demonstrated ability to build, coach, and retain a technical team.
• Excellent communication skills, comfortable working cross-functionally with Product Development, Customer Success, and Governance, Risk & Compliance.

Requirements

• Experience leading AWS migration projects specifically (lift-and-shift, re-architecture, or hybrid approaches).
• Experience in a Managed Services Provider (MSP) or multi-tenant hosting environment.
• Familiarity with containerization (Docker, Kubernetes) and infrastructure-as-code (Terraform, Ansible).
• Familiarity with AI/ML infrastructure needs — GPU-backed compute, vector databases, model-serving — and AWS AI/ML services (e.g., Bedrock, SageMaker).
• Experience using AI-assisted development/operations tools (e.g., GitHub Copilot, Claude Code) to improve engineering and operations velocity.
• Experience managing budgets, vendor contracts, and negotiations.
• Prior experience within a portfolio / multi-company environment (e.g., Constellation Software or similar) a plus.
• Knowledge of SOC 2 and/or ISO 27001 compliance frameworks and Linux.

Benefits

• Competitive compensation & benefits package with annual bonus and stock options.
• Thrive in a 100% Remote environment.
• Annual stipend for office-related expenses.
• Extensive learning & development programs and resources.
• Access to boundless knowledge, support, and best-practice sharing within the Constellation Software portfolio of companies.
• EAP (Employee Assistance Program), Educational Assistance, and Recognition Program.