[Hiring] Senior Salesforce Administrator @Loopio Inc.

Role Description

We are looking for a driven and highly organized team member to join our Revenue Operations team. As the Senior Salesforce Administrator, you will own the administration, configuration, and optimization of key revenue systems to help drive Loopio’s continued growth. The ideal candidate has a deep understanding of Salesforce and a proven track record of aligning scalable technical solutions with business objectives.

Reporting into the Senior Manager Revenue Operations, this is an exciting opportunity for a detail-oriented individual with great interpersonal and analytical skills who is ready to take independent ownership of our systems and projects in a collaborative environment. If you thrive on continuous improvement and iteration, enjoy constant learning, embrace adaptability, and are passionate about automation, this opportunity is perfect for you.

What You’ll Be Doing

• Partner with stakeholders across Sales, Marketing, CX, and IT to uncover, define, and validate business needs, and translate them into scalable technical solutions.
• Independently own the configuration, administration, and optimization of key revenue systems (primarily Salesforce) and workflows.
• Provide day-to-day technical support for the revenue teams via help desk tickets, identifying patterns in requests and resolving root causes rather than just symptoms.
• Define, scope, test, and implement operational revenue improvement projects, managing multiple concurrent projects, setting realistic timelines, and leading release management for large-scale updates that scale with the growth of the business.
• Identify gaps in existing workflows, processes, and tech stack, and design re-engineered, automated solutions that reduce manual effort and improve consistency across GTM teams.
• Design reporting and dashboards that give GTM stakeholders clear visibility into their workflows and outcomes, using data to quantify process gaps and make the business case for improvements.
• Create and maintain high-quality process and technical documentation, and build enablement resources (guides, SOPs, training sessions) that drive adoption and reduce repeat support requests.
• Collaborate with the greater Revenue Operations team to deliver end-to-end solutions that support the key objectives of our go-to-market strategy.
• Evaluate new platform features and best practices, bringing recommendations to the team and sharing learnings with peers.
• Act as a subject matter expert and trusted advisor on Salesforce for the organization.

Qualifications

• 4+ years in sales/revenue operations role, managing or administering technology for GTM team.
• Certification in Salesforce Administration.
• Additional Salesforce certifications are considered strong assets.
• Demonstrated experience independently owning a system or a portfolio of projects from discovery through post-launch.
• Experience with other sales tools (LeanData, Outreach, Gong, etc.) are a plus.
• Superior analytical and problem-solving skills, including the ability to structure analytical questions and deliver insights that inform decisions.
• Ability to navigate a fast-paced environment and work independently through ambiguity. Previous experience in a SaaS organization is an asset.
• Impeccable time management and organizational skills.
• Excellent verbal and written communication skills, including the ability to explain technical concepts in plain language to non-technical stakeholders.

Benefits

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s.
• You will have the opportunity to elevate your craft and explore your creativity, with a dedicated professional mastery allowance for more learning support.
• We’re an AI-forward company and encourage experimentation and innovative thinking, especially when it comes to leveraging AI & Automation to drive business impact.
• You’ll receive structured sales onboarding created by our Revenue Enablement team during your ramp period to ensure you are set up for success.
• We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1 with Loopio.
• We’ll set you up to work remotely with a MacBook laptop, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote-first environment.
• Participate in townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.
• You’ll be a part of an award-winning workplace with an opportunity to make a big impact on the business.