[Hiring] Manager of Operational Excellence @Crossroads Treatment Centers

Role Description

The Manager of Operational Excellence is responsible for driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence. This role partners closely with regional and functional leadership to:

• Assess operational performance
• Identify root causes of underperformance
• Implement targeted strategies that improve census growth, operational efficiency, financial outcomes, and care delivery execution

The Manager will:

• Lead deep operational diagnostics
• Develop sustainable process improvements
• Establish accountability mechanisms that ensure measurable and lasting results

Success in this role requires strong analytical and problem-solving capabilities, operational credibility in the field, and the ability to translate complex data into actionable strategies and disciplined execution.

• Analyze key performance drivers, including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures
• Identify emerging operational risks and proactively implement mitigation strategies to minimize disruption and maintain organizational performance
• Lead change management efforts to support adoption of new operational processes, technologies, and performance initiatives across Crossroads centers
• Conduct root cause analyses to uncover underlying operational issues and develop sustainable corrective action plans
• Drive accountability through routine performance scorecards, operational reviews, and metric-based management practices
• Recommend and implement process automation opportunities to improve operational efficiency and reduce administrative burden
• Ensure operational practices align with organizational policies, regulatory requirements, and quality standards
• Mentor and support operational leaders in developing performance improvement capabilities and operational best practices
• Assist in the integration and operational stabilization of newly acquired clinics, programs, or service expansions
• Collaborate with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights
• Develop executive-level presentations, business cases, and operational summaries to support strategic planning and leadership decision-making
• Design and implement structured performance improvement initiatives with defined timelines, measurable outcomes, and clear accountability
• Develop scalable playbooks, SOPs, and operational documentation that strengthen organizational discipline and support continued growth
• Champion a culture of continuous improvement, operational excellence, and accountability throughout the organization

Qualifications

• Bachelor’s degree required
• PMP certification highly preferred
• MBA, MHA, MPH, or related field highly preferred
• 3-6 years of healthcare operations experience required (in a similar role with a healthcare company - management consultant, project manager, program manager, process manager)
• Eastern or Central Time Zone required
• Experience working with private equity firms or within a private equity-backed organization highly preferred

Requirements

• Remote role with average quarterly travel to corporate office (Greenville, SC) or as needed for projects

Benefits

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health Day
• Calm subscription for all employees