[Hiring] Maintenance & Property Operations Coordinator @MASALTO Capital

Role Description

The Maintenance & Property Operations Coordinator will oversee maintenance requests and coordinate repair activities across Corporate Stays' Canadian property portfolio. This role is responsible for:

• Coordinating local technicians and contractors.
• Prioritizing urgent maintenance issues.
• Tracking repair costs and deadlines.
• Verifying that work is completed to the required standards.
• Supporting preventive maintenance planning.
• Maintaining accurate maintenance records.
• Working closely with the Concierge Department and building management teams to minimize disruptions to guest stays.

Qualifications

• Experience in property management, facilities coordination, hospitality maintenance, or a similar role.
• Demonstrated experience coordinating external contractors and service providers remotely.
• Excellent English communication skills, both written and verbal.
• Strong organizational, planning, and follow-up skills.
• Ability to prioritize urgent incidents and coordinate timely responses.
• Experience using task management systems and property management software.
• Understanding of basic building maintenance, repair processes, and contractor coordination.
• Strong problem-solving skills and attention to detail.
• Ability to track expenses, compare quotations, and support cost-effective maintenance decisions.
• Ability to manage multiple requests simultaneously while maintaining accurate records and clear communication.

Requirements

• Experience working with Breezeway, Hostaway, Guesty, or similar property management and operational platforms.
• Experience coordinating maintenance across multiple properties or cities.
• Familiarity with building management procedures, contractor scheduling, property access requirements, and preventive maintenance programs.
• Experience working with hospitality or furnished rental operations.

Benefits

• Fully remote work arrangement.
• Flexible working hours from Monday to Saturday, 8:00 AM–5:00 PM Montreal time.

Performance Goals (KPIs)

• Urgent Maintenance Response Time: Average time taken to respond to urgent maintenance requests.
• Maintenance Resolution Time: Average time required to resolve maintenance tickets.
• On-Time Completion Rate: Percentage of maintenance tasks completed within the established SLA.
• Recurring Maintenance Issues: Number of repeated technical or repair issues across the portfolio.
• Maintenance Cost per Apartment: Average maintenance expenditure per apartment.
• Overdue Maintenance Tickets: Number of maintenance requests that remain unresolved past their deadlines.