[Hiring] Maintenance Dispatcher @Renjoy

Role Description

You will join an established dispatch team that handles the day to day; your job is to make that team faster and more accurate. Techs in the field, vendors on the phone, guests with problems, turnovers stacking up — you keep all of it organized, moving, and accounted for. When something breaks, you don't just log it. You own it until it's solved, and you make sure the work is captured correctly on the way out.

Maintenance dispatch is the nerve center of our field operation, and works three lanes at once:

• Field technicians: You're the system that supports every field technician. You help decide who goes where and in what order, and you keep the work moving until every issue is closed and captured.
• Housekeeping: You coordinate with the housekeeping team to clear urgent maintenance issues they flag on the ground — especially when one threatens a same-day turnover.
• Guest experience: You're the hands and feet of our guest experience team. They take in the feedback and complaints; you turn those into a tech at the door in real time.

A maintenance issue isn't a ticket — it's someone's vacation, and how fast we fix it is the difference between a ruined trip and a story they tell their friends. When a guest has a problem, we do whatever we reasonably can to make it right, and we do it well.

What You'll Own

• Live Dispatch
  • Route maintenance techs and assign urgent tasks in real time in Breezeway, sequenced against the booking calendar.
  • Coordinate with vendors for emergency and scheduled work and follow up until the job is confirmed done — not just scheduled.
  • Align priorities with housekeeping and guest experience so nothing collides during peak turnover hours.
  • Decide when a guest issue can be resolved through troubleshooting before dispatching a tech, protecting field bandwidth.
• The Financial Core — Billback Capture
  • Maintenance only earns when the work we do is captured correctly. Dispatch is responsible for tracking labor and materials in a way that doesn't erode owner trust.
  • If you think "closing a task" is paperwork, this isn't your seat. If you think it's making sure good work gets paid for and owners get treated honestly, keep reading.
• Daily Discipline (non-negotiable)
  • Clear the board of tasks every day: move or close overdue tasks — never let them rot.
  • Follow up on every closed task and get the numbers right: accurate materials and labor.
  • Keep active projects moving — AC pull-outs and reinstalls, heating maintenance, internet installs, etc. Check status, push the next step, surface blockers.
  • Create the follow-up task every time one is needed, without being reminded.
  • Enforce task hygiene: correct template, clear problem description, right priority, photo evidence, and cost documentation on every task.
  • Document vendor conversations and tech updates, and leave a clean end-of-shift handoff so the next dispatcher inherits a clear board — not a mystery.

How You'll Live Our Core Values

• Do What You Say — When you claim a task or promise a follow-up, it happens. Without reminders. Under pressure.
• See Something, Do Something — A vendor flakes? You don't wait. You pick up the phone, reschedule, and tell the team.
• Own the Miss — Wrong tech, wrong number, a billback you missed at close? You admit it fast, fix it faster, and prevent the repeat.
• Say the Hard Thing — A tech isn't pulling their weight? You flag it early, with clarity and care.
• Make It Better — You spot the recurring problem and help fix the system behind it, not just the symptom in front of you.

What You Bring

• Relentless follow-through. You do what you say you'll do, every time.
• A head for the numbers. You actually care whether the materials and labor on a task are right.
• A real critical thinker. You understand why an issue matters, weigh the tradeoffs, and make the call.
• Calm in chaos. You triage, decide, and move when five things hit at once.
• A sharp memory and real situational awareness. You hold context across techs, vendors, and properties.
• A dynamic, easy-to-talk-to presence. Techs, vendors, and teammates trust you and like working with you.
• Strong proficiency with dispatch and communication tools — you're organized, responsive, and move fast without losing detail.

Bonus Points

• Previous experience in STR, property management, or field dispatch.
• Located in LATAM — timezone overlap matters.

Compensation & Perks

• Full-time, $800–$1,200 USD/month depending on experience.
• Reliable biweekly pay.
• A team of 80+ great humans across the country and around the world, weekly huddles, and real room to grow.

How to Apply

Send a short written intro and your resume. Then record a short video (2–3 minutes) — we want to hear your phone presence and watch how you think on your feet.

In the video, walk us through how you'd run a real shift in this seat:

• It's a Saturday. You have 30+ unique closed maintenance tasks to follow up on, and for each one you need to confirm the work is actually done and that the materials and labor times logged are accurate.
• At the same time, the issues keep coming: a guest reports a leak under the kitchen sink, housekeeping flags a unit that won't be ready for a 4 PM check-in, and a high-value guest is unhappy about the hot tub.
• Your techs are spread across the city and your inbox is going off.

Talk us through how you'd handle it. We care more about clear thinking, good judgment, and confidence than a perfect answer.