[Hiring] Logistics & Routing Coordinator @Assist World

Role Description

As a Logistics & Routing Coordinator, you will work closely with the Operations and Customer Support teams, coordinating freight and communicating with carriers to ensure shipments are progressing as expected. This is a high-touch coordination role where responsiveness, organisation, and follow-through are essential.

• Take ownership of logistics issues and communicate updates internally.
• Work directly with carriers to resolve delays, appointment issues, and other freight-related problems.

Key Responsibilities

• Coordinate and monitor freight shipments
• Communicate with multiple carriers regarding deliveries and shipments
• Follow up on shipment status and delivery schedules
• Troubleshoot delivery delays and freight issues
• Resolve appointment and routing issues with carriers
• Obtain and communicate updates on shipments
• Keep internal Operations and Customer Support teams informed
• Coordinate routing information for retail and other customer orders
• Maintain accurate logistics records and updates
• Take ownership of issues from initial identification through to resolution
• Escalate significant issues when required
• Ensure orders remain on track and reach customers on time
• Communicate primarily via email, with phone and Microsoft Teams as required

Qualifications

• Previous experience in logistics, freight, transportation, dispatch, or operations coordination
• Strong organisational and follow-up skills
• Excellent written and spoken English
• Comfortable communicating with multiple carriers and internal teams
• Strong attention to detail
• Ability to manage multiple shipments and priorities simultaneously
• Excellent problem-solving skills
• Ability to work independently
• Strong sense of urgency and accountability
• Comfortable working in a fast-paced environment
• Confident using email, Microsoft Teams, and standard office software

Benefits

• $800 - $1,000 a month
• Part-time with potential to increase to full-time
• Aligned with US business hours
• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM