[Hiring] Logistics Operations Specialist @Castlery

Role Description

We’re rethinking homes for how people really live, and we’re looking for a Logistics Operation Specialist to join our AU Logistics Operations team to help shape the future of living - one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. In this role, you'll own the post-purchase experience for our AU customers:

• Actively managing deliveries, coordinating with logistics partners, and resolving operational challenges before they reach the customer.
• Working side by side with our operations team, CX, other internal teams, and logistics providers to ensure every customer gets prompt, professional support.

What You’ll Be Doing:

• Own and manage returns operations, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
• Manage and review logistics-related invoices, ensuring charges are accurate and aligned with agreed rates and services.
• Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
• Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
• Support logistics partner coordination and performance management.
• Analyze operational data and reports to identify gaps, inefficiencies, and opportunities for improvement.
• Support continuous improvement projects and other operational tasks as assigned.

Qualifications

• Strong proficiency in English, both written and spoken.
• Experience in logistics, operations, supply chain, or a related field.
• Experience working with external vendors or logistics providers, including vendor coordination and issue resolution.
• Strong problem-solving and analytical skills, with the ability to identify operational gaps and translate insights into practical actions.
• Experience in process improvement initiatives within an operations, logistics, or warehouse environment.
• Experience with invoice validation or reconciliation would be an advantage.
• Strong attention to detail and accuracy, particularly when managing data, invoices, and operational records.
• Comfortable working with operational systems and data, with exposure to systems such as WMS, TMS, or ERP being an advantage.
• Ability to work independently and manage multiple tasks.

Requirements

• Employment type: 12-months contract, renewable subject to performance and business requirements.
• Location: Hab GRID, Sunway Iskandar, Iskandar Puteri, Johor.
• Work arrangement:
  • Candidates based in Johor Bahru: fully onsite at our Sunway Iskandar office.
  • Candidates based elsewhere in Malaysia: fully remote.
• Working hours: This role supports the AU market and follows the below schedule: 7:00am – 4:00pm MYT.

Benefits

• Built for Real Life, Designed for What’s Next.
• At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.
• Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
• If you believe that good homes create good lives, come build with us.