[Hiring] Logistics Coordinator @Canada Cartage Group of Companies

Role Description

The Logistics Coordinator is responsible for coordinating daily shipment operations to ensure the timely, accurate, and cost-effective movement of freight. This role involves:

• Processing shipment orders
• Scheduling pickup and delivery appointments
• Coordinating with customers and carriers
• Negotiating rates
• Monitoring shipments
• Resolving operational issues
• Supporting billing inquiries, shipment discrepancies, and claims
• Maintaining strong communication and customer service standards

Qualifications

• Previous experience in logistics, transportation, freight brokerage, dispatch, or supply chain operations
• Experience with LTL and FTL shipments is an asset
• Knowledge of transportation management systems (TMS), shipment tracking, and freight documentation
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Strong customer service, negotiation, and problem-solving abilities
• Proficient in Microsoft Office programs, particularly Word, Excel, and Outlook
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Ability to work independently and collaboratively with customers, carriers, and internal teams

Requirements

• Receive, review, and enter customer shipment orders into the transportation management system (TMS), ensuring accuracy and completeness
• Schedule and confirm pickup and delivery appointments with customers, carriers, warehouses, and distribution centres
• Coordinate and monitor LTL and FTL shipments, providing timely updates on shipment status, delays, and delivery progress
• Communicate with customers and carriers to resolve scheduling issues, service disruptions, and other operational concerns
• Source and coordinate qualified carriers, negotiate competitive transportation rates, and confirm equipment and capacity requirements
• Prepare customer transportation quotes and verify pricing, carrier costs, and additional charges
• Assist with overage, shortage, and damage (OSD) investigations by gathering documentation and coordinating resolutions
• Support billing by verifying shipment details, rates, proof of delivery (POD), and resolving invoice discrepancies
• Maintain accurate shipment records and documentation while managing multiple priorities and deadlines

Benefits

• Supportive, team-oriented workplace built on collaboration and respect
• Opportunities for career growth and development
• Recognition programs that celebrate performance and teamwork
• Company perks including discounts on hotels, entertainment, gym memberships, and more
• Team events such as summer barbeques and driver appreciation week
• Stability of a well-established organization committed to community support

Accessibility Commitment

Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request.

Application Process

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies.