[Hiring] Licensing Applications Service Manager @Kamma Limited

Role Description

If you take pride in running an operation so smooth the customer barely has to think about it, this is a rare chance to own one end to end. Our licence application service takes on the hard, time-consuming job of getting properties licensed for letting agents and landlords, and it is growing fast. We are looking for a Licensing Applications Service Manager to own how that service is delivered:

• From the point an application is invoiced and ready to start, through to the licence being issued and uploaded into the Kamma Suite platform.
• Lead a team of Licensing Applications Administrators, guarantee every submission is accurate and compliant, and keep making the service slicker as we scale it.
• Own the operation; our sales team drives its growth; together we turn a painful, risky task into something our customers trust us to handle completely.

What You Will Do

• Own the end-to-end delivery of every licence application, from invoiced and ready to start through to the licence being issued and uploaded into KammaSuite.
• Lead, coach and develop the Licensing Applications Administrators, running short daily and weekly check-ins to keep work moving and unblock the team.
• Guarantee accuracy and GDPR compliance through a rigorous audit process, so no submission ever puts a customer, or Kamma, at risk.
• Own the team’s weekly and monthly KPIs, making sure the targets are hit and stepping in early when they are not.
• Be the team’s expert on how licensing requirements differ from council to council, keeping the knowledge base current as the rules change.
• Handle the complex, high-risk and escalated cases yourself, liaising directly with council officers to resolve unusual applications.
• Keep making the service slicker: spot efficiencies, tighten integration with our software, and shape new features, working closely with the Licensing Product Manager.
• Process a defined, capped share of live applications, so you stay close to the work, while audit, KPIs and team leadership always come first (this hands-on share reduces as the service scales).

Qualifications

• At least 3-4 years managing or leading a team in an operations, compliance or high-volume administrative function, with a track record of hitting service and quality targets.
• Exceptional attention to detail and a rigorous approach to accuracy and quality control.
• Strong working knowledge of (or a demonstrated ability to quickly learn) property licensing and local authority application processes.
• Strong relationship skills and the emotional intelligence to work well with colleagues, customers and council officers, and to hold clear boundaries when the operation needs protecting.
• Experience designing or improving processes and workflows.
• Strong written and verbal communication skills.
• Comfortable working independently and managing multiple priorities across a team.
• Comfortable with ambiguity and shifting priorities: we are scaling, and the role will grow as the service does.

Requirements

• Experience within property licensing, lettings, property management, or housing compliance (desirable but not essential).
• Experience working with UK local authorities, in particular web portals and public-facing interfaces (desirable but not essential).
• Familiarity with tools such as Google Workspace (desirable but not essential).
• Experience running audits or quality assurance processes (desirable but not essential).
• Experience partnering with product teams to shape process or tooling improvements (desirable but not essential).

Benefits

• 25 days holiday, which increases with tenure + we usually close for the Christmas period.
• 2 charity days per year.
• 20 days of Work from Anywhere.
• Pension scheme, health insurance, cycle-to-work scheme, share options, book allowance, home office budget, curiosity budget and more.