[Hiring] Install Coordinator @Motive

Role Description

As an Install Coordinator at Motive, you will be a crucial link between our internal teams and external partners, ensuring the smooth execution of hardware installations for our customers. This role is heavily administrative, requiring meticulous attention to detail and strong organizational skills. You will be responsible for:

• Coordinating and managing installation assignments
• Managing documentation
• Maintaining communication with all stakeholders to ensure that projects are completed on time and to the highest standard

Your ability to work during US business hours will be key in facilitating seamless collaboration across time zones.

What You’ll Do

• Pre-Sales Support: Collaborate with Sales and Solutions Consultants to understand customer requirements and ensure that installation plans align with the scope of work outlined in pre-sales agreements. Assist in the preparation of installation quotes and timelines, providing input on resource allocation and scheduling feasibility.
• Record Management: Ensure all pre-sales documentation, such as vehicle lists, is complete and accurate. Issue and maintain key documents like statements of work and project plans, providing install partners with the necessary resources and information for successful installations.
• Installation Coordination: Assess the scope of work to select the most suitable subcontractor(s) for the job. Serve as their main point of contact during the initial booking, providing all necessary records and answering any scoping questions to ensure successful job acceptance and completion in the field.
• Client Communication: Participate in customer calls to provide high-level information about the assignment of install partners and the initial project plan. Act as a liaison to ensure Sales, Solution Consultants, and clients are well-informed and confident before the Implementation Project Manager takes over.
• Project Transition: Prepare and provide the Implementation Project Manager with comprehensive information on the customer, including key documentation, and any relevant insights. Ensure a smooth transition by sharing all necessary details to facilitate effective project management and successful implementation.

Qualifications

• 3-5 years of experience in project coordination, logistics, or a similar administrative role
• Experience with hardware installations, trucking, logistics, or fleet management sectors is strongly preferred
• Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively
• Strong written and verbal communication skills (English)
• Basic understanding of telematics, hardware installation, and software deployment
• Ability to anticipate potential issues during the installation process and proactively address them
• Familiarity with Salesforce or other CRM platforms for tracking installation progress and managing customer interactions
• A BA/BS degree in a related field is preferred, but equivalent professional experience will also be considered

Requirements

• Ability to quickly learn and adapt to new technologies and tools
• Strong problem-solving skills and the ability to work under pressure to meet deadlines

Company Description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.