[Hiring] Implementation Coordinator @Motive

Role Description

The Onboarding Project Manager - SMB is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding customers, ensuring early product adoption, and educating customers on the value of our products. A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

• Serve as the primary point of contact for new SMB customers during their implementation phase.
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption.
• Monitor customer progress and activities to ensure adoption and timely activation.
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience.
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

Qualifications

• 2+ years prior experience in a customer-facing role (sales and/or support).
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans.
• Demonstrate a clear understanding of what success looks like for customers and Motive.
• Effective listening and problem-solving skills.
• Excellent communication (both written and verbal) and presentation skills.
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism.
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus.
• Ability to build and maintain relationships with clients and their key personnel.
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
• Receptive to feedback, willingness to learn and embrace continuous improvement.

Requirements

• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
• It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
• Regarding US-based roles, depending on your role and primary work location, candidates may be required to execute a non-compete covenant with the Employer.
• This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
• Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry-related prohibitions, or salary and compensation thresholds.

Company Description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

• Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.