[Hiring] Infrastructure Operations Specialist @Massed Compute

Role Description

Massed Compute is looking for an Infrastructure Operations Specialist to ensure every GPU we buy ends up in the right place, in service, and earning — and that we always know where all of it is. You'll be the connective tissue between procurement, data center leasing, site operations, and solutions engineering.

• Decide where equipment goes.
• Own placement across our site portfolio, balancing power and cooling headroom, rack density, customer adjacency, deployment speed, and what each site should be used for over the next year.
• Track everything from PO to production.
• Maintain the chain of custody for every shipment — ordered, in transit, received, staged, racked, cabled, burned in, accepted — and know at any moment what is where and what is late.
• Run deployments and redeployments.
• Coordinate the sequence across facilities, networking, storage, and platform teams, and move capacity between sites when demand or economics change.
• Own warranty, RMA, and servicing.
• Drive hardware failures through vendor and depot processes to resolution, track what we are owed, and hold vendors to their commitments.
• Own the fleet system of record.
• Select, implement, and maintain the asset and inventory system that tells us what we own, where it is, and what state it is in — including the reconciliation discipline that keeps it accurate.
• Build the forward view.
• Design the reporting that shows what is landing when, what capacity frees up when, and where we are at risk so leadership and the commercial team can plan against reality rather than intent.
• Support solutions engineering.
• Be the source of truth on what we can credibly commit to a customer and by when, and flag early when a promise is at risk.
• Manage vendors and remote hands.
• Own the relationships, SLAs, and escalation paths with the integrators, remote-hands providers, and logistics partners we depend on.
• Close the loop on failures.
• When a deployment slips or hardware goes missing, find the actual cause and change the process, rather than absorbing it and moving on.
• Bring leverage through AI.
• Use AI tools aggressively to automate tracking, reporting, vendor follow-up, and documentation.

Qualifications

• Experience in supply chain management, analytics, or logistics, and a track record of tracking physical assets accurately at scale.
• Working fluency in data center fundamentals — racks, power, cooling, cabling, density.
• Experience coordinating work across organizations that do not report to you, including vendors who have their own priorities.
• The instinct to build a repeatable process the second time you do something, rather than the tenth.
• Strong personal organization and comfort holding many parallel threads without dropping any.
• Strong written communication, especially in making status legible to people who do not want a status meeting.
• High ownership and follow-through; you stay with a deployment through acceptance rather than handing it off at delivery.
• Fluency with AI tools and excitement about using them to automate the repetitive parts of operations work.

Requirements

• Typically 3–8+ years of professional experience in data center operations, infrastructure deployment, hardware or IT asset management, supply chain and logistics operations, technical program management, or a similarly high-responsibility role.
• Experience at a high-growth technology company, rapidly scaling startup, infrastructure operator, or similarly demanding environment.
• Hands-on experience with hardware deployment lifecycles — receiving, installation, commissioning, failure, RMA, redeployment, decommissioning.
• Experience implementing or materially rebuilding an asset management, inventory, or DCIM system that other teams then relied on.
• A bachelor's degree or equivalent combination of education, training, and experience.

Benefits

• Market competitive compensation.
• Remote-first company with a stipend to dial in your setup and additional opportunities to connect with peers during periodic in-person team gatherings.
• Flexible PTO policy with the expectation that you take the time you need to recharge.
• 100% coverage of medical, dental, and vision insurance for employees, 30% of premiums for dependents, plus a tax-advantaged Flexible Spending Account.
• Company-facilitated 401(k) retirement plan.
• Parental leave for all new parents.