[Hiring] Housing Territory Manager @MedZed

Role Description

The HTM reports to a Housing Regional Manager and supervises a direct staff of up to 15 Housing Navigators. The HTM is responsible for leading their team to achieve monthly and quarterly performance goals, including:

• Effective outreach and member engagement through door knocks and telephonic outreach
• Timely completion of assessments and care plans
• Delivery of quality care
• Successful graduation of members

HTM also maintains audit readiness by ensuring compliance with HIPAA, documentation standards, and all state and health plan regulatory requirements.

A successful HTM brings curiosity and a relentless drive for improvement, balances humanity with productivity, and demonstrates a clear passion for leading and developing teams. Responsibilities include:

• Setting clear expectations and modeling effective behavior
• Maintaining open communication
• Supporting the field-based team by spending time in the field
• Ensuring high engagement with community-based organizations, health plans, and other partners
• Teaching and coaching the team on escalation protocols, safety expectations, and exceptional member care

HTMs may be on call during the scheduled work week and are expected to flex their schedule to meet program objectives.

Key Responsibilities

• Lead the field team to meet performance metrics, goals, and deadlines while motivating them to exceed goals
• Manage day-to-day operations for Housing Navigators, including performance and caseload reviews
• Review and approve all assessments and Individual Housing Support Plans for members
• Engage with community-based organizations, health plans, and other partners
• Provide ongoing virtual and field-based coaching and development to the field team
• Monitor Housing Inbox for accurate and timely communication with partners regarding member status and new referrals
• Coordinate staffing tables and opportunities with the Community Impact Partnership Program (CIPP) Director
• Advise Housing Navigators on creating SMART goals and overcoming barriers with members
• Support program expansion, staffing needs, and operational enhancements
• Participate in recruitment activities such as interviewing candidates
• Ensure timely review and approval of payroll, expenses, and compliance requirements within territory

Qualifications

• Minimum of 3-4 years’ experience managing others in housing, social, or community services
• High School Diploma or equivalent
• Strong analytical skills and comfort with data, dashboards, and reporting tools
• Ability to learn and understand P & L
• Familiarity with HUD regulations and housing and homelessness service systems
• Understanding of fair housing laws and familiarity with rental subsidy programs, public housing options, and affordable housing
• Ability to adapt to constant change and work well under pressure in a fast-paced environment
• Ability to solve problems, think critically, and collaborate effectively
• Curious and relentless nature
• Understanding of patient-centered care and whole person care models
• Remote team management experience