[Hiring] Home-Based Production Specialist @DCX

Role Description

Are you an organized and proactive professional with a passion for operational excellence and client satisfaction? We’re looking for a Home-Based Production Specialist to support our U.S.-based client in managing daily production operations and order fulfillment. In this role, you’ll oversee purchasing, vendor coordination, and production tracking, ensuring every order is processed accurately and delivered on time.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Strong verbal, written, and English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficient in both Microsoft and Google applications.
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Ability to prioritize and manage multiple projects under tight deadlines.
• Ability and willingness to learn industry-specific software.
• Experience with promotional products includes item research, ordering, and follow-up.

Requirements

• Organized and Detail-Oriented: Manages multiple orders and deadlines efficiently with precision and consistency.
• Communicative and Collaborative: Builds strong working relationships with internal teams, vendors, and clients through clear communication.
• Problem Solver: Analyzes issues, identifies process gaps, and implements effective solutions.
• Process-Driven: Ensures smooth order flow by adhering to production standards and continuously improving operational procedures.
• Customer-Centric: Focused on providing excellent client experiences by ensuring timely, high-quality outputs.

Benefits

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government Mandated Benefits Employer Share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth