[Hiring] Head of Technical Fleet Operations @Roadsurfer

Role Description

As Market Fleet Manager – DACH, you are a key member of the DACH Operations Leadership Team, reporting directly to the Business Director - DACH and working closely with the Regional Operations Managers.

You’ll lead all Regional Fleet Managers across 5 DACH Regions, with indirect oversight of Fleet Managers, Technicians, Damage Detection Experts, and Spare Parts Experts for over 4000 vehicles at over 40 Stations.

Your mission: drive fleet availability, repair turn-around, cost efficiency, and quality across the market — keeping our fleet running smoothly and our operations performing at their best.

• Own the Maintenance, Repair, and Fleet Transfer budget and ensure cost-efficient, high-quality repairs across the market.
• Define repair strategies per vehicle based on damage reports and operational priorities.
• Maintain strong vehicle availability by coordinating workshop capacity, scheduling, and spare parts flow.
• Build and optimize the internal and external workshop network to improve turnaround times and cost efficiency.
• Lead and develop fleet teams at the station (fleet managers, technicians, damage detection experts) ensuring consistent performance and technical capability, damage detection rates and spare parts inventory.
• Track key KPIs such as repair cost, time, and damage detection accuracy and spearhead strategic initiatives to drive continuous improvement.

Qualifications

• Degree or Apprenticeship in Mechanical Engineering, Automotive Technology, or similar technical field.
• 8+ years of experience in fleet management, maintenance/repair, or workshop management.
• 5+ years of direct people management experience, preferably in a technical and operational environment.
• Strong analytical and budgeting skills with a focus on efficiency and quality.
• Confident leader with excellent communication and stakeholder management skills.
• Comfortable working in a fast-paced, multi-site environment; travel to internal stations and external vendors within the market required.
• Proficient in maintenance or fleet management systems (e.g., SAP, Oracle).
• Working proficiency in both German and English.

Benefits

• Collegial atmosphere with flat hierarchies and great team spirit.
• Regular team events such as joint sports sessions, pizza & beer evenings.
• Support for personal and professional development through an individual Growth Plan and our Inhouse Academy.
• Annual camper budget to experience the #happyroadsurfing lifestyle.

Company Description

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!