[Hiring] Head of Operations & Automations @MM Coaching Limited

Role Description

This is not a traditional operations manager role. Your focus is purely on systems, automations, processes, and project execution - making everything run reliably while reducing founder involvement in day-to-day operations.

You'll report directly to the CEO. This role is 70% hands-on execution, 30% cross-functional coordination.

If you thrive in complexity, build systems that last, and stay calm when things break - this role was built for you.

What You'll Own

• Systems & Tech Stack
  • Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations
  • Diagnose and resolve issues fast - and document fixes so they don't repeat
  • Respond to critical outages and eliminate redundant tools to reduce costs
• AI & Automations
  • Build AI-driven automations to replace manual tasks across all departments
  • Reverse-engineer undocumented systems and create SOPs and system map
  • Target 30-50% reduction in manual workload
• SOPs & Documentation
  • Build and maintain a complete SOP library for every operational process
  • Design systems for long-term maintainability, not short-term fixes
• Project Management
  • Own OKRs, quarterly planning, and cross-functional project tracking
  • Convert CEO objectives into clear plans with owners and deadlines
• Operational Support
  • Support Sales, Marketing, and Service Delivery with fast operational help
  • Own Trustpilot review processes and the weekly operations meeting

Qualifications

• 5+ years in operations within high-ticket coaching, online education, or info-product businesses
• Proven track record building scalable systems, SOPs, and automations
• Proficient across: GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, ActiveCampaign, Notion
• Deeply AI-literate - proven use of Claude, ChatGPT, or similar to reduce manual work at scale

Who You Are

• Systems-minded - you map how tools, workflows, and teams connect
• Independent troubleshooter - root causes, not symptoms
• Proactive - you anticipate problems before they become crises
• Calm under pressure - outages don't rattle you
• AI-native - you default to AI-assisted workflows
• Clear async communicator - strong Slack/Loom habits

Benefits

• Hours: Full-time (40 hours per week)
• Compensation: 3,500 - 5,000 USD/month
• Work from Anywhere - Fully remote position, work from wherever you're most productive
• Flexible Hours - Structure your workday in a way that fits your life while still meeting team needs
• Ongoing Growth - Access to ongoing training, resources, and development opportunities to sharpen your skills
• Ownership & Impact - You won't just fill a role - you'll build something meaningful at a company that changes lives every day
• Leadership Collaboration - Work closely with founders and department leads, with direct influence on how the business grows