[Hiring] Head of Operations - Administration @Lingoda

Role Description

As Head of Operations - Administration, you own everything that gets our B2B / Health learners from "ready" to "exam passed." This includes:

• Planning and scheduling Kenntnisprüfungen and other exams.
• Running course and exam logistics behind every course start and exam.
• Building a lean, reliable, and cost-efficient function steered through KPIs and data.
• Redesigning processes to increase automation and reduce manual coordination.
• Taking over leadership of the Quality Management function within your first year.

Qualifications

• A degree in a relevant field (e.g., Business Administration, Operations Management, Healthcare Management).
• 3–5+ years in operational leadership, ideally leading teams of 15+ (direct/indirect).
• Industry knowledge in exam planning and recognition of international nurses in Germany.
• Experience with AZAV / SGB III or quality management systems (e.g., ISO 9001).
• A proven track record in KPI-based steering of operations teams.
• Experience in process redesign and automation, with curiosity for AI tools.
• Experience in vendor/partner management and cost optimisation.
• Change management experience, including leading teams through restructuring.
• Excellent communication skills in German (C1) and English (C1).

Requirements

• Lead the Exam Planning KP and Course & Exam Logistics teams through their Team Leads.
• Hold disciplinary responsibility for your leadership team.
• Evaluate and develop the exam partner network on capacity, cost, and outcomes.
• Own the full cost of exam delivery and drive it down through efficiency.
• Ensure KPI-based steering of Course & Exam Logistics.
• Own the QM system, SOPs, and internal audits.
• Shape operations with automation and AI.
• Define and track KPIs using dashboards and analyses.
• Collaborate cross-functionally with various teams and stakeholders.

Benefits

• The chance to shape a core function of Lingoda Healthcare.
• Dynamic, international team with flexible working hours.
• Option to work remotely or from the Berlin office.
• Free language courses and regular team events.
• Opportunities for professional development.
• Approachable leaders and transparent communication.
• Inclusive environment with great team spirit.
• Well-structured onboarding process.
• 30 vacation days per year.
• Free snacks & drinks at the office.
• Flexible working hours.