[Hiring] Head of Operations @Hawk-Eye Innovations (HEI)

Role Description

We are looking for an exceptional individual with a proven track record in complex operational and management roles to lead the delivery of our AFC project. AFC is a strategically significant customer, and is a key pillar of our global football operations. We provide world-class services across a variety of elite men's and women's AFC competitions and tournaments in football, including:

• Video Assistant Referee (VAR)
• Referee Communications
• Goal Line Technology (GLT)
• Semi Automatic Offside (SAO)
• Electronic Performance and Tracking Systems (EPTS)
• Medical Video Review Systems (MVRS)

This full-time role is responsible for leading the AFC team in managing, implementing, and operating our services, as well as working with our customer to ensure the smooth running of football technologies. The role will also have P&L responsibility for all project spend and billings. The role will work closely with the Operations Director for Football Events, focusing strongly on implementing Hawk-Eye’s vision to grow the business and exploit new operational models and technologies for this customer. The role is likely to include travel across the AFC region (Middle East, Far East, and Australasia) for client meetings, on-site visits, and operations. There will be an expectation to work hours and days consistent with AFC match fixtures / seasonal peaks.

Responsibilities

• P&L
  • Manage the P&L within the region, including forecasting, budgeting, client invoicing, and cost control.
  • Implement any change in processes to streamline them, including recharges, invoice approvals, direct cost management, and accrual monitoring.
  • Ensure appropriate efficiencies are realised across the P&L to maintain, or reduce, the cost base.
• Operations
  • Review the operational model, balancing efficiency, client satisfaction, operational excellence, and profitability.
  • Define and maintain effective SLAs for all internal services.
  • Create an environment that enables our people and technologies to succeed, championing the Hawk-Eye Guarantee.
  • Understand the contractual agreements and SLAs with AFC, ensuring they are delivered in full.
  • Manage any issues arising from operations and proactively minimise their effect on the client and the team.
  • Implement new ways of working that provide operational efficiencies, including the use of technology.
• Technology, Growth & Business Planning
  • Liaise directly with the client for small to medium sized sale opportunities.
  • Work with the commercial team when bidding for large scale projects and responses to RFPs.
  • Identify areas for improvements in the development of technology and champion its implementation.
• Client Relationships
  • Be the main point of contact with the AFC and other stakeholders for contractual delivery.
  • Build the reputation of Hawk-Eye with AFC and their associated stakeholders.
• Leadership
  • Provide leadership, development, and support to the AFC project team.
  • Build an inspiring team environment with an open communication culture.
  • Empower team members with the skills to advance their careers.
  • Work with the Operations Director and HRBP to build and implement people strategy.
  • Ensure talent management and talent development programmes are in place.
  • Care for the health, safety, and welfare of your people.

Qualifications

• Considerable experience in operational management.
• Demonstrable experience in a time-pressured and challenging environment.
• Experience in financial budgeting, forecasting, and cost control.
• Ability to communicate well and bring people along with you.
• Ability to liaise with clients and customers in a professional and approachable manner.
• Confident and approachable leadership style.
• Comfortable challenging current processes or conventions to benefit the business.
• Strong delivery-focused mindset.
• Management style of taking ownership and finding workable solutions to complex operational challenges.

Benefits

• The expected salary range for this role is AUD80,000 to AUD120,000.