[Hiring] Global Capability Centre UK Lead @Radiant

Role Description

The Global Capability Centre UK Lead will help design, launch and scale Radiant’s GCCs. You will work closely with local GCC leaders and UK teams across People, Legal, Finance, IT, Security and Operations.

Your job is to make sure each centre has a defined purpose, an effective team structure, practical ways of working and the support it needs to deliver. You will also act as a point of contact and advocate for GCC leaders in the UK, helping resolve issues that span multiple teams or locations.

This is a hands-on, cross-functional role. You will help shape the overall model while also dealing with the details that determine whether a new centre works well from day one.

What you’ll do:

• Plan and launch GCCs
• Help assess potential locations based on talent availability, cost, time zones, regulation and operational needs.
• Define the remit of each centre with local and UK leaders.
• Support launch plans, including the order in which centres and functions are established, key decisions, dependencies and transition milestones.
• Coordinate with Legal, Finance, People and Security on entity setup, employment arrangements, data residency and other local requirements.
• Build teams and operating models
• Work with GCC leaders to design team structures, reporting lines and management layers that suit each stage of growth.
• Partner with Talent Acquisition on headcount plans, hiring priorities and the skills needed to deliver each centre’s remit.
• Align roles and career paths with Radiant’s global framework.
• Define ownership, handoffs and escalation routes between GCCs and UK functions.
• Establish consistent core processes while adapting them where local law, customer requirements or operating conditions call for it.
• Make sure onboarding, equipment, systems access and operational support are ready as teams join.
• Connect GCCs with the wider business
• Serve as the UK point of contact for GCC leaders, holding regular check-ins to surface risks, resolve issues and share good practice.
• Bring together the right support from People, Legal, Finance, IT, Security and Operations when a centre needs a decision or intervention.
• Help build effective communication and one Radiant culture across locations, while recognising the needs of local teams.
• Manage governance and performance
• Establish steering meetings and operating reviews with clear decisions, owners and follow-up actions.
• Maintain a risk register for each centre covering people, delivery, security, compliance and commercial risks.
• Define useful measures for cost, hiring, productivity, retention, service quality and delivery.
• Identify when a GCC is ready to take on more complex or higher-value work, and help plan that expansion.

Qualifications

• Experience building, launching, scaling or operating GCCs, shared service centres, delivery centres or similar international teams.
• Strong experience in operating model design, organisation design and workforce planning.
• Experience coordinating complex work across countries, cultures and functions.
• Commercial awareness and experience tracking budgets, business cases or operational performance.
• Practical experience establishing governance, managing risks and working with specialist teams on international employment, security or compliance matters.
• The ability to influence senior stakeholders and local leaders without relying on direct authority.
• Clear written and verbal communication, comfort working in an evolving organisation and willingness to travel internationally.

Nice to have

• Experience in technology, cloud or infrastructure businesses.
• Setting up international entities or operating models.
• Managing data residency or export control requirements.
• Supporting post-acquisition integration.