[Hiring] General Manager @Thomas Keller Logistics Group

Role Description

Responsible for leading the day-to-day operations of multiple warehouse locations by driving safety, service, productivity, compliance, and profitability through effective team leadership, customer and vendor relationship management, and cross-functional collaboration to achieve business goals and continuous improvement.

Essential Responsibilities

• Operations
  • Manage personnel, including recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  • Responsible for overall performance of warehouses, including operations, customer service, and contract KPIs.
  • Work daily with all assigned Keller Warehouse locations to resolve any operational/customer issues.
  • Design and manage productivity metrics, WMS-based reporting, and operational KPIs.
  • Use data analytics to identify labor trends and workflow inefficiencies.
  • Develop and maintain Standard Operating Procedures (“SOP’s”) for each assigned warehouse location.
  • Regularly monitor progress to identify trends in activity and labor.
  • Recommend, implement, and administer policies and procedures to enhance operations.
  • Meet customer scorecard objectives.
• Account Management
  • Develop, maintain, catalog, and/or negotiate rate cards and scope of work to align with customer contracts and operational capabilities.
  • Monitor and manage customer balanced scorecards to track performance against agreed KPIs and service levels.
  • Lead periodic customer meetings to discuss tactical demand and issues, review performance, and address issues.
  • Identify and develop new opportunities within existing accounts to grow revenue and deepen partnerships.
  • Serve as the primary point of contact for assigned customer accounts, ensuring communication is timely and transparent.

Qualifications

• Extensive working knowledge of warehouse operations (pallet in pallet out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems (“WMS”) and RF Equipment).
• Skilled in the use of computers and the internet, preferably in a PC, Windows-based operating environment.
• Mastery skills in MS Office, particularly MS Excel, and other data analysis tools.
• Adept at gathering information from various sources with the ability to analyze data and make recommendations for improvements.
• 10 years of 3PL warehouse management experience.
• Up to 30% travel is required for training, company events, customer interaction, break/fix, and/or site visits.

Physical and Work Environment Requirements

• This position works in an active warehouse environment and requires frequent movement and material handling.
• Candidates must be able to lift up to 75 pounds independently or with assistance.
• Work around powered equipment, wear required personal protective equipment, and work in varying temperatures, noise levels, dust, fumes, and odors.

Benefits

• Medical, dental, and vision insurance
• Life and accidental death and dismemberment insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan
• Employee Assistance Program
• Health Savings Account and dependent care Flexible Spending Account options
• Critical illness, accident, and hospital indemnity coverage
• Virtual doctor visits
• Paid time off
• Additional voluntary benefit options
• Full-time employees are eligible for medical, dental, and vision insurance on the 31st day of employment.