[Hiring] Fulfilment Lead @Rayda

Role Description

• This is a remote position.
• Own the fulfilment lifecycle and operational performance.
• Establish proactive controls to identify and prevent fulfilment failures.
• Lead containment and resolution of complex or high impact operational incidents.
• Conduct root cause analysis and implement preventative measures.
• Manage order prioritisation, exceptions, escalations and ageing.
• Establish and continuously improve fulfilment SLAs, processes and controls.
• Coordinate vendors, procurement, logistics and internal teams.
• Provide clear executive level reporting on operational risks, performance and trends.
• Coach the team to independently identify and resolve operational issues.
• Drive continuous improvement in speed, reliability, cost and quality.

Qualifications

• 5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment.
• Demonstrated experience managing complex operational issues, incidents and escalations.
• Strong track record of preventing recurring issues through root cause analysis and process improvement.
• Demonstrated ability to contain operational disruption while maintaining customer and business continuity.
• Strong operational judgement and commercial awareness.
• High level of operational maturity and executive presence.
• Comfortable influencing senior stakeholders and negotiating across functions.
• Proven people management and coaching experience.
• Highly analytical, structured and process oriented.