[Hiring] Field Services Operations Lead @Best Buy

Role Description

As a Field Services Operations Lead, you’ll drive the consistency, efficiency and quality of work completed by employees in all field services channels in your designated division. This includes delivery, installation, business services and service partner labor. You’ll also manage all controllable fulfillment expenses, skill requirements (certifications and assessments) and HR maintenance in your assigned area.

Location Requirement: Candidates must reside in the Eastern U.S., including the Great Lakes, Mid-Atlantic, New England, Southeast, and Gulf Coast regions.

What you’ll do

• Oversee fleet management for your area of responsibility, including rental statuses, fuel cards, parking locations, registration, maintenance, repairs and recalls
• Manage payroll and labor, including overtime reporting, timesheet exceptions and weekly payroll approval
• Provide coaching on operational gaps to appropriate leaders and employees
• Maintain all resources, such as supplies, technology and tools
• Validate asset management processes are followed
• Coordinate the talent acquisition process, including posting roles, conducting phone screens, and scheduling interviews

Qualifications

• 1 year of experience in sales, services, customer service or related field
• Ability to convey information clearly in writing and verbally
• Ability to build and maintain strong working relationships across teams
• Ability to prioritize and manage multiple workflows in a fast-paced environment
• Strong attention to detail with a focus on accurate and consistent execution

Requirements

Location Requirement: Candidates must reside in the Eastern U.S., including the Great Lakes, Mid-Atlantic, New England, Southeast, and Gulf Coast regions.

Preferred Qualifications

• Experience supporting field or remote teams
• Experience managing operational tasks, workflows or intake processes
• Experience with working with data, reporting or performance metrics
• 1 year of consumer electronics repair or installation experience

Benefits

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

Company Description

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.