[Hiring] Field Service and Operations Manager @The Legends Agency

Role Description

The Field Service and Operations Manager will work closely with the existing Field Service Manager to coordinate daily field operations, manage administrative processes and oversee the logistics required to keep field service activities running efficiently. The role focuses on:

• Technician scheduling and dispatch
• Salesforce Field Service management
• Operational administration
• Inventory and equipment coordination
• Performance monitoring
• Customer communication

Qualifications

• Proven, hands-on experience using Salesforce Field Service, including the Gantt scheduling tool
• Previous experience within the waste and recycling industry
• Strong background in logistics and operational coordination
• Solid administrative and organisational skills
• Clear communication skills
• Strong problem-solving abilities, particularly when working under pressure
• Prior experience managing or supporting field service teams would be advantageous

Requirements

• Schedule and dispatch field technicians using Salesforce Field Service and the Gantt scheduling view
• Manage daily field service operations administration, including work orders, reporting and documentation
• Coordinate operational logistics, including inventory, equipment and transportation
• Work alongside the existing Field Service Manager to coordinate operational planning, priorities and team support
• Monitor field service performance metrics and identify potential operational issues early
• Keep customers informed of service progress, scheduling updates and operational status
• Communicate with internal teams to ensure alignment on field service activities and operational requirements
• Maintain accurate administrative records and documentation relating to daily field operations
• Support the coordination of technicians, parts and customer requirements to ensure efficient service delivery

Benefits

• R45 000 – R55 000 per month