[Hiring] Field Dispatch Coordinator @Speedcast

Role Description

The Dispatch team sits at the centre of Speedcast's Global Field Engineering operation, coordinating the deployment of Field Engineers and approved third-party engineers to customer sites worldwide, including offshore rigs, commercial and cruise vessels, and land-based locations. The Field Dispatch Coordinator receives dispatch requests from the NOC and Project teams and manages every aspect of the dispatch lifecycle end-to-end.

• Receive and log dispatch requests from the NOC and Project teams, confirming scope, priority and site requirements.
• Assign a suitably experienced Field Engineer — Speedcast or approved third-party — based in the correct location for the job.
• Coordinate the dispatch directly with the customer site, agreeing access, timing and on-site point of contact.
• Arrange and book all travel — flights, visas, ground transport, offshore transfers and accommodation — for the assigned engineer.
• Review HSE requirements for each dispatch, ensuring the engineer holds the certifications and PPE required for the site.
• Review travel security requirements, including destination risk assessments, and apply any necessary travel advisories or approvals.
• Identify, arrange and ship suitable spares and equipment to site in line with the job scope and delivery timelines.
• Work as part of a shift rota providing 24-hour / on-call dispatch support, including nights and weekends.
• Create and issue all pre-dispatch work packs and field documentation to the assigned engineer.
• Review and manage all post-dispatch documentation, ensuring completeness and accuracy before close-out.
• Manage and update ServiceNow Work Orders throughout the dispatch lifecycle, keeping status current for all stakeholders.
• Prepare and consolidate all dispatch-related documentation and pass to the billing team to support customer invoicing.
• Carry out all activities in full compliance with Speedcast's QHSE policies, procedures and best practices.
• Undertake any other ad-hoc duties as reasonably requested by the business.

Qualifications

• Degree in Logistics, Supply Chain, Business Administration, Telecommunications, or a related discipline.
• Equivalent professional experience in dispatch, logistics or field service coordination.

Requirements

• 2+ years' experience in dispatch, scheduling, logistics coordination or field service operations.
• Experience in the satellite communications, telecommunications, maritime, energy or offshore industries is highly desirable.
• Experience coordinating international travel, freight or spares logistics.

Technical Know-How

• PC literate in a Windows environment, with strong Microsoft Office skills (Outlook, Excel, Teams).
• Understanding of HSE requirements and travel security considerations for offshore, maritime and remote sites.
• Ability to coordinate travel bookings (flights, visas, offshore transfers, accommodation) via corporate travel systems.
• Experience with spares/RMA logistics and international freight or customs processes (desirable).
• Familiarity with VSAT, maritime or offshore communications equipment and terminology (desirable).
• Experience with a work order / ticketing platform such as ServiceNow, or a similar ITSM tool (desirable).

Skills / Competencies

• Excellent organisational skills with the ability to manage multiple concurrent dispatches.
• Excellent interpersonal, verbal and written communication skills in English.
• Able to communicate clearly and confidently with customers, engineers and internal teams across time zones.
• Strong attention to detail when preparing work packs, documentation and Work Order updates.
• Calm and decisive under pressure, particularly during urgent or out-of-hours dispatches.
• Capable of assessing HSE and travel security information and applying it correctly to a dispatch.

Strength / Character

• High level of flexibility and adaptability, able to reprioritise quickly as dispatch needs change.
• Willing and able to work a rotating shift pattern providing 24 x 7 on-call coverage, including nights, weekends and public holidays.
• Self-motivated with the ability to work independently and take ownership of a dispatch end-to-end.
• Able to build effective working relationships with a globally distributed team of Field Engineers and third parties.
• Proactive in anticipating issues — such as travel disruption or missing spares — and resolving them before they impact the customer.
• Comfortable working to deadlines in a fast-paced, customer-facing operational environment.

Benefits

• Global presence — work with clients and colleagues all over the world.
• Talented teammates — co-workers are the best and brightest in the industry.
• Industry leadership — be part of the latest advancements shaping the future of communications.
• Ability to develop skills — work across departments to gain new skills and valuable experience.
• Choose your environment — traditional desk job or work in the field.
• Grow your career — guide your career in the direction you want through our internal promotion system.
• Work on diverse projects — every day is different with customers from a range of industries around the world.