[Hiring] Field and Internal Service Supervisor @Veralto Global

Role Description

What You’ll Do

• Service Operations
  • Supervise day‑to‑day internal and field service operations across applicable products, ensuring adherence to safety, quality, and delivery expectations.
  • Act as a working coach with sufficient technical depth to support coverage during staffing gaps when required.
  • Set daily and short‑term priorities for technicians, balancing customer commitments, capacity, and operational targets.
  • Ensure consistent execution of standardized service processes for installation, calibration, testing, repair, and packaging.
• Leadership & Team Integration
  • Lead, coach, and develop internal and field service teams, reinforcing accountability, engagement, and continuous improvement.
  • Own career development, onboarding, and skill development planning for service associates.
  • Address performance concerns through timely feedback, coaching, and corrective actions aligned with company policy.
  • Foster strong collaboration between internal service, field service, and cross‑functional partners.
• Customer Support & Escalations
  • Support all customer and channel partner escalations, work with Services Manager, and help with managing communication and resolution strategy.
  • Deliver and support technical training for customers and channel partners.
  • Determine when to escalate issues further and ensure data‑driven communication with leadership and stakeholders.
• Documentation & Compliance
  • Own preparation, execution, and follow‑up for all internal service audits, including corrective action tracking.
  • Ensure service documentation, reporting, and records meet regulatory, safety, and quality requirements.
  • Maintain awareness of relevant compliance requirements, including radiation safety, onsite field safety and service reporting standards.
• Quality & Continuous Improvement
  • Review service performance data, identifying trends related to output, quality, safety, and downtime.
  • Drive corrective actions, retraining, or process updates to improve performance and prevent recurrence.
  • Promote and reinforce continuous improvement practices across the service organization.
• Business & Operational Management
  • Own KPIs for both internal and field service teams, ensuring accuracy, visibility, and follow‑through.
  • Translate business objectives and customer requirements into actionable goals for the service organization.
  • Partner with peer supervisors and functional leaders to allocate resources, adjust staffing, and respond to changing priorities.
  • Interface with Engineering, Quality, and Maintenance teams to resolve technical issues and support operational improvements.
• Problem Solving & Decision Making
  • Use judgment to identify, troubleshoot, and resolve operational and personnel issues affecting service performance.
  • Diagnose root causes of recurring service, quality, safety, or capacity challenges.
  • Lead corrective actions and track effectiveness to ensure sustainable improvement.
  • Escalate complex issues requiring cross‑functional alignment, providing data‑based recommendations.
• Miscellaneous: All other duties as needed for the business.
• Travel Requirement: Up to 20% - 30%

Qualifications

• Applies sound judgment to resolve technical, operational, and personnel issues impacting service delivery.
• Identifies root causes of recurring service or quality problems and implements corrective actions.
• Effectively manages performance, providing coaching, guidance, and conflict resolution when required.
• Knows when and how to escalate complex issues, supplying clear data and recommendations for resolution.

Requirements

• 8+ years of experience in service, manufacturing, or related technical environments supporting electro‑mechanical systems.
• Demonstrated leadership or supervisory experience in service or operations environments.
• Advanced troubleshooting, problem‑solving, and decision‑making skills applied across internal and field settings.
• Strong working knowledge of service workflows, quality systems, safety practices, and continuous improvement principles.
• Proven ability to document service activity, audits, and corrective actions accurately and consistently.
• Effective communication and collaboration skills, with the physical ability to support service work as needed.

Benefits

• Comprehensive package of benefits including paid time off.
• Medical/dental/vision insurance.
• 401(k) to eligible employees.