[Hiring] Facility Operations Center Engineer @Amazon

Role Description

Do you thrive on solving real-time problems that keep critical infrastructure running? As an Operations Technology II engineer within the Facility Operations Center (FOC), you will remotely monitor data center power and cooling systems across the globe, acting as the first line of response when alarms fire. Your analysis and quick decision-making directly protect the availability of AWS Data Centers and the millions of customers who depend on them. If you enjoy working with complex mechanical and electrical systems in a fast-paced environment and want to grow your technical expertise, this role is for you.

• Analyze alarm monitoring systems in real time, identify abnormal conditions, and execute established escalation processes to protect data center availability.
• Review work requests submitted by field technicians for compliance with safety and operational standards, ensuring work is authorized before execution.
• Create, document, and track incident tickets while coordinating with onsite data center teams to drive timely resolution.
• Troubleshoot moderate-to-high-complexity issues across mechanical, electrical, and fire-protection systems using technical documentation, prints, and operational dashboards.
• Provide process-improvement feedback to site leadership based on operating experience, and assist in developing updated maintenance procedures.

Qualifications

• 2+ years of relevant work experience
• Work shifts longer than eight hours in duration
• Experience in data center engineering
• 4+ years of data center engineering experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave