[Hiring] Facility Manager @Lessen

Role Description

The Facility Manager will manage all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facility Manager must be able to work in a fast-paced environment, prioritize multiple tasks, and consistently make effective decisions under stressful conditions. They will establish strong client relationships and develop effective communication with the client.

• Manage and have ownership of the complete work order life cycle from creation to resolution including providing facilities helpdesk services.
• Hire and train vendors, review vendor bids and proposals, and monitor and assess vendor performance.
• Schedule, coordinate, and manage outside contractors for service completion within agreed-upon SLA’s.
• Work cross-functionally with other teams to manage vendors in region(s) and make strategic decisions about capacity planning and fulfillment of services.
• Manage building-specific maintenance requirements and disaster recovery services as appropriate and within health, safety, and environmental procedures.
• Develop key client relationships and collaborate with key stakeholders in markets to devise solutions to client issues.
• Provide regular client status updates, if applicable.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Respond to client inquiries, requests, and concerns for timely issue resolution and maintain ongoing client communication on resolution status to ensure client satisfaction.

Qualifications

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook required.
• Bachelor’s degree or equivalent facilities management experience.
• 3+ years of facilities management experience.
• Experience with managing multiple vendors for day-to-day work order management and small to large capital projects.
• Client relationship management skills.
• Communication and organizational skills.
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus.

Benefits

• Competitive compensation.
• Health, Dental, Vision, Life, Disability options.
• 401K retirement savings plan.
• Paid vacation, federal and floating holidays.
• Maternity/Paternity Pay.
• Career advancement opportunities.
• All the tools you'll need to be successful.

Company Description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.