[Hiring] Facilities Work Order Specialist @Mplus Serbia

Role Description

We are looking for a Facility Work Order Specialist to manage maintenance work orders from initial request through completion and closure. In this role, you will:

• Coordinate work orders, communicate with vendors and technicians, monitor progress and costs, and ensure that maintenance requests are completed accurately and on time.
• Use CMMS/work order management platforms and AI-powered tools to support vendor sourcing, work verification, cost control, and day-to-day work order management.

Qualifications

• Previous experience in facility maintenance, facilities operations, property maintenance, or a similar field.
• Experience managing work orders through a CMMS or work order management platform.
• Experience with ServiceChannel, MaintainX, or similar systems is a strong plus.
• Understanding of common facility maintenance terminology, including NTE, estimates, bids/quotes, scope of work, SLAs, preventive and corrective maintenance.
• Ability to review vendor estimates and identify potentially unreasonable or unsupported charges.
• Strong organizational skills and attention to detail.
• Good communication and follow-up skills, especially when working with vendors.
• Advanced to fluent English, written and spoken.
• Availability to work Monday to Friday, with shifts scheduled between 2:30 PM and midnight.
• Comfortable working with digital and AI-powered tools and learning new systems.

Requirements

• Manage work orders from initial request to final closure.
• Review and prioritize requests and ensure work orders contain clear and accurate information.
• Coordinate vendor assignment, scheduling, service completion, and follow-up.
• Communicate with vendors, technicians, clients, and internal teams to obtain updates and resolve issues.
• Request and review estimates, quotes, photos, invoices, and completion documentation.
• Monitor open, pending, and overdue work orders and follow up to prevent delays.
• Review vendor pricing and identify potential issues with scope, costs, timelines, or quality.
• Maintain accurate work order records and documentation in the CMMS/work order management system.
• Escalate urgent or problematic work orders when needed.

Benefits

• Remote work – work from home most of the time.
• International work environment with collaboration across different teams.
• English-speaking environment.
• Opportunities for professional and technical development.
• Private health insurance and a comprehensive benefits package.