[Hiring] Facilities Management Director @JLL

Role Description

The Facilities Management Director plays a pivotal role in leading and developing a high-performing team of facilities management and engineering professionals across a distributed site portfolio throughout the US. In this position, you'll be responsible for ensuring exceptional service delivery and outstanding customer experiences while serving as a strategic point of contact for the client.

This role offers the flexibility of primarily remote work while maintaining meaningful connections through client site visits (~30% travel).

You'll collaborate closely with cross-functional teams to drive operational excellence, oversee financial performance, and maintain the highest standards of facility management and workplace experience services. The ideal candidate lives in/near the St. Louis, MO (or is open to relocating) due to proximity to key client sites.

What your day-to-day will look like:

• Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations.
• Oversee CMMS (Computerized Maintenance Management System) administration throughout the region.
• Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records.
• Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support.
• Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors.
• Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management.
• Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services.
• Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams.
• Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients.

Qualifications

• 10+ years of progressive experience in facilities management with 2+ years in director capacity.
• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experience.
• Demonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems.
• Proven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sites.
• Strong experience in vendor management, contract administration, and lease portfolio oversight.
• Demonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operations.
• Experience in capital planning processes and successfully executing capital improvement projects.
• Exceptional customer service orientation with proven ability to build and maintain strong client relationships.
• Excellent organizational, leadership, and team management capabilities with the ability to mentor and develop talent.

Requirements

• Experience managing corporate and manufacturing environments.
• Proven success managing subtenant relationships and complex lease portfolios.
• Advanced proficiency in data analysis and using data-driven insights to improve operations and client satisfaction.
• Familiarity with lease management systems and processes.
• Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or similar credentials.
• Experience working with enterprise-level CMMS platforms and driving system optimization.
• Track record of achieving and exceeding key performance indicators in a multi-site facilities management environment.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.