[Hiring] Executive Operations Manager @Deutsche Telekom IT Solutions Slovakia

Role Description

We are seeking a Senior Operations Manager to ensure the operational stability, quality of production, and efficient delivery of services within the Industrial AI Cloud. This role acts as the primary interface between the Customer Delivery Management (CDM), Product Management, and the technical operations & engineering teams.

The Executive Operations Manager is responsible for managing the complete service chain, product ownership and ensuring that contractual obligations (SLAs/OLAs) are met or exceeded while optimizing operational costs. This role combines high-level operational leadership with a deep understanding of the complex infrastructure required to run large-scale GPU clusters and AI workloads.

WHAT WILL YOU DO?

• Service Delivery & Quality Assurance
  • Manage the global service chain for the Industrial AI Cloud, ensuring delivery according to contractual obligations and Service Level Agreements (SLAs/OLAs).
  • Define, monitor, and report on key performance indicators (KPIs) to ensure the highest quality of production and customer satisfaction.
  • Act as the Single Point of Contact (SPOC) for internal customers and stakeholders regarding day-to-day operational matters and service transitions.
  • Coordinate and lead the teams and processes to maintain a seamless delivery flow within Industrial AI Cloud area.
  • Facilitate technical communication between technical architects, operations teams, and business stakeholders to ensure operational requirements are reflected in the product evolution.
• Operational Excellence & Governance
  • Steer the incident, problem, and change management processes global 24/7 service, ensuring minimal downtime for mission-critical AI infrastructure and platform solutions.
  • Coordinate and monitor overall operational performance, identifying bottlenecks in the NVIDIA technology stack and implementing process improvements to maximize output.
  • Deliver input for resource planning to ensure operational stability and alignment with the product roadmap defined by the Product Manager.
  • Support product and project activities, workshops to improve overall quality and customer satisfaction.
  • Participate in onboarding of new customers and strategic partners.
  • Collaborate with Industrial AI Cloud Operations and Engineering teams to align hardware lifecycle activities (upgrades, expansions) with service availability goals.

Qualifications

• Have experience as a Senior Operations Manager or Service Chain OPM in cloud, HPC, or large-scale enterprise software environments.
• Have expert knowledge of ITIL processes (Incident, Problem, Change, and Release management) within production environments.
• Have strong understanding of the operational requirements for AI/GPU infrastructure (e.g., NVIDIA DGX platforms, GPU clusters) to effectively steer technical teams.
• Demonstrate experience in managing SLAs/OLAs and reporting KPIs to executive stakeholders.
• Possess advanced communication and negotiation skills.
• Advanced Incident & Crisis Steering: Ability to lead high-pressure technical war-rooms during critical outages of GPU clusters.
• Real-time Observability & Data-Driven Decision Making: Proficiency in steering operations using real-time telemetry (e.g., Prometheus, Grafana dashboards).
• Change Governance & Risk Mitigation: Expertise in managing the "Change Window" for mission-critical AI hardware.
• Cross-Functional Operational Synchronization: The ability to act as the "operational glue" between disparate teams (Data Center technicians, Engineers, and Product Managers).
• Continuous Operational Improvement (Lean Ops): Proficiency in applying "Kaizen" or Lean principles to daily operations.
• Are highly independent and able to manage yourself.
• Speak English – Advanced (C1).
• Speak German – Upper intermediate (B2) (advantage).

Benefits

• We believe in balance between work and personal life.
• An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees.
• Promotes physical and mental well-being and contributes to a positive work environment.
• Offers over 25 different benefits to improve personal and professional life.
• Financial benefits.
• Benefits with focus on learning and development.
• Benefits with focus on health and sport.
• Benefits with focus on family and work-life balance.
• Other benefits.

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.