[Hiring] Enterprise Operations Center Specialist - Senior @Leidos

Role Description

The Enterprise Operations Center Specialist-Senior provides senior shift leadership for SEC ISS enterprise operations, ensuring continuous monitoring and support of production infrastructure and critical applications. This role supervises operations center staff in a multi-shift model, coordinates incident triage and escalation, and drives timely operational communications throughout the incident lifecycle. The specialist participates in root-cause analysis for complex issues and develops reporting that improves reliability and service quality. This position supports SOP/runbook maturity, shift-handoff discipline, and operational performance improvement across the Enterprise Operations Center (EOC).

Primary Responsibilities

• Enterprise Operations Center Shift Leadership
  • Supervise day-to-day EOC activities and personnel in a multi-shift staffing model supporting 24x7x365 operations.
  • Direct monitoring, alert handling, and escalation workflows for enterprise infrastructure and critical applications.
  • Ensure complete and accurate shift-handoff reports and daily operations summaries, including risks and follow-up actions.
  • Provide technical and administrative direction to support staff and confirm clear understanding of assigned duties.
  • May require participation in on-call or surge support activities depending on operational needs.
• Incident and Problem Management
  • Coordinate incident detection, triage, prioritization, and escalation for enterprise operational events.
  • Lead or support major incident bridge calls and coordinate engagement across technical teams and stakeholders.
  • Participate in root-cause analysis (RCA) for complex or recurring issues and drive corrective actions.
  • Oversee incident lifecycle communications, including notification, status updates, and closure reporting.
• Operational Reporting and Service Performance
  • Execute technical project assignments to assess issues, implement resolutions, and produce operational reports.
  • Track incident trends, recurring outages, and service performance indicators to identify improvement opportunities.
  • Support contract reporting requirements through accurate ticket/event documentation and operations metrics.
  • Contribute to service reviews, maturity assessments, and EOC capability roadmap activities.
• Team Supervision and Process Governance
  • Provide daily supervision, workload direction, and quality oversight for EOC support personnel.
  • Ensure compliance with standard operating procedures (SOPs), runbooks, and escalation protocols.
  • Support ongoing training and knowledge transfer to maintain readiness across shifts.
  • Coordinate with infrastructure, application, and service management teams to sustain integrated operations support.

Qualifications

• This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.
• Ability to obtain and maintain SEC Public Trust (or higher if required).
• Bachelor's degree and 4+ years of experience in enterprise IT operations center support and shift-based operations management. Additional years of experience may be considered in lieu of degree.
• Within the required experience, at least 4 years of directly related experience providing in-depth knowledge and expert support to an enterprise operations center, including managing operations teams in a shift environment.
• Experience supervising technical operations teams in a multi-shift enterprise operations environment.
• Experience performing root-cause analysis, issue resolution, and report development for complex operational problems.

Requirements

• 24x7x365 enterprise operations monitoring, alert management, and escalation coordination.
• Incident and problem management in production IT environments.
• Operational reporting, shift-handoff documentation, and trend analysis.
• SOP/runbook execution and process governance in an operations center.
• Familiarity with enterprise monitoring and ticketing platforms.

Preferred Qualifications

• Prior experience supporting SEC or other federal civilian IT operations contracts.
• ITIL 4 Foundation (or higher) with practical IT service operations application.
• Experience leading major incident bridge calls in high-availability enterprise environments.
• Hands-on experience with observability/monitoring tools and operational dashboards.
• Experience with SLA/KPI performance tracking and continuous service improvement initiatives.
• ITIL 4 Foundation
• CompTIA Security+
• HDI Support Center Manager (or equivalent)

Original Posting

May 4, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.