[Hiring] District Lead @Lessen

Role Description

The District Lead (DL) provides oversight to operational teams managing all day-to-day facilities activities for specific trades within an assigned district. The District Lead must be able to work in a fast-paced environment, prioritize multiple tasks, and consistently make effective decisions under stressful conditions. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedures to enhance business performance. Additionally, this position is responsible for creating and developing relationships with internal and external partners.

• Strategic leadership: Develop and execute long-term facilities management strategies aligned with company goals.
• Financial Oversight: Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiency.
• Cross-Departmental Collaboration: Work closely with senior leadership across various departments to optimize processes and improve efficiencies.
• Risk Management & Compliance: Oversee adherence to regulatory, safety and compliance requirements, ensuring all facilities meet industry standards.
• Technology & Innovation Integration: Identify and implement new technologies or automation tools to improve facility operations.
• Manage operational teams servicing specific trades of high strategic value to SMS Assist in order to deliver results that consistently meet or exceed client expectations in terms of operational and financial performance.
• Closely monitor the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommend resolutions to increase the client’s operational and financial efficiency.
• Develop systems and processes to identify potential issues prior to client escalation and work with operational teams to ensure they resolve high priority issues; escalate only the most severe issues to senior department leadership, and raise them alongside actionable recommendations for solutions.
• Supervise Facility Managers and CSRs to ensure that they are enforcing the highest standards for quality, accuracy, and adherence to SMS Assist policy.
• Hold Facility Managers and CSRs accountable for managing the spend within the assigned portfolio to the client’s financial benefit.
• Use KPIs and other quantitative indicators as well as judgment and qualitative observation to review and assess the performance of Facility Managers and CSRs; provide informal in-stride counseling and formal feedback at prescribed intervals.
• Mentor Facility Managers to continuously develop their professional knowledge, operational proficiency, and leadership ability to improve performance and prepare them for increasing responsibility.
• Assist in the development of and frequently use analysis tools in our proprietary database to identify service trends and implement best practice strategies for both internal and client business processes; use insights from data to identify opportunities and drive continuous improvement.
• Assist department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; enforce adherence to these goals and standards.
• Develop key vendor relationships; collaborate with key stakeholders in markets to devise solutions to client issues.
• Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services.
• Assist team in managing the complete work order life cycle from creation to resolution.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent facilities management experience.
• 7+ years of facilities management experience.
• Vendor relationship management skills.
• 2-3 years of people management experience.
• Experience with managing multiple vendors for day-to-day work order management and small to large capital projects.
• Communication and organizational skills.
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus.

Benefits

• Competitive compensation.
• Health, Dental, Vision, Life, Disability options.
• 401K retirement savings plan.
• Paid vacation, federal and floating holidays.
• Maternity/Paternity Pay.
• Career advancement opportunities.
• All the tools you'll need to be successful.